Chizaram Ukpabi
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Student Ambassador Volunteer
University Of Manitoba
02.2024 - 02.2024
- Streamlined registration processes for special events by implementing efficient check-in systems that minimized wait times.
- Assisted with planning and execution of special events, ensuring positive experience for all attendees.
- Assisted admissions counselors in reaching out to prospective students via phone, email, and in-person interactions.
- Contributed to development of university''s brand identity by serving as representative at off-campus recruiting events.
- Improved visitor experiences by providing personalized assistance based on individual needs during open houses and other recruitment events.
- Served as resource for students seeking information about clubs, organizations, and other extracurricular opportunities on campus.
- Addressed questions from prospective students, providing accurate information about university services, policies, and procedures.
- Led campus tours for prospective students every semester.
- Maintained communication with current student ambassadors to foster quality representation.
Bookstore Sales Associate
DAVIFZA SCHOOL
09.2022 - 12.2022
- Collaborated with team members to maintain clean, organized store environment conducive to enjoyable shopping experience.
- Improved efficiency by restocking shelves quickly during peak business hours when supplies ran low.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with other staff to support smooth daily operations.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Enhanced customer satisfaction with efficient checkout processes, accurate transactions, and friendly service.
Education
Bachelor of Science - University 1 - Nursing
University of Manitoba
Winnipeg, MBHigh School Diploma -
Nubi Private Schools Okota
Nigeria07.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Excellent written and oral communication
- Good communication skills
- Store maintenance
- Teamwork and Collaboration
- Attention to detail
- Decision making
- Calm and Professional Under Pressure
- Understanding Customer Needs
Availability
Seeking full-time employment.
Languages
English
Native or Bilingual
Timeline
Student Ambassador Volunteer
University Of Manitoba
02.2024 - 02.2024
Bookstore Sales Associate
DAVIFZA SCHOOL
09.2022 - 12.2022
Bachelor of Science - University 1 - Nursing
University of Manitoba
High School Diploma -
Nubi Private Schools Okota