CHIYAN LAU
Vancouver,Canada
Summary
Organized administrative professional, experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping, and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
Rice Holic
Richmond, Canada
02.2023 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
FRONT OFFICE RECEPTIONIST
Vegas 360
Hong Kong
02.2021 - 12.2021
- Managed the front desk operations including answering phones, scheduling appointments, and directing inquiries.
- Answered incoming calls promptly and professionally while managing multiple lines at once.
- Organized files, records, and documents according to established procedures.
- Reconciled cash drawer on a daily basis ensuring accuracy in transactions.
- Worked closely with other departments to ensure prompt delivery of services to customers.
- Ensured proper maintenance of reception area by keeping it clean and orderly at all times.
- Updated customer contact information into database system accurately.
- Welcomed on-site visitors and directed to appropriate personnel.
TEACHING ASSISTANT
BGCA
12.2018 - 02.2019
- Organized extracurricular activities such as clubs or sports teams which were both fun and educational for participants.
- Assisted with the implementation of lesson plans and learning materials, displaying strong organizational capabilities.
- Assisted with the preparation of instructional materials such as worksheets, quizzes, tests and handouts.
Education
Diploma - Cosmetology
Vancouver Community College
Vancouver12-2023
Diploma - Health Sciences
Queensland University of Technology
Brisbane, Australia06-2020
Skills
- Scheduling
- Phone etiquette
- Customer service
- Computer skills
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Cash handling
- Front desk operations
Volunteer Experience
TEACHING ASSISTANT, BGCA, 12/01/18, 02/28/19, Organized extracurricular activities such as clubs or sports teams which were both fun and educational for participants., Assisted with the implementation of lesson plans and learning materials, displaying strong organizational capabilities., Assisted with the preparation of instructional materials such as worksheets, quizzes, tests and handouts.
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Korean
Professional
Certification
- Food Safe Level 1
- WHMIS for workers (CCOHS）
Timeline
RECEPTIONIST
Rice Holic
02.2023 - Current
FRONT OFFICE RECEPTIONIST
Vegas 360
02.2021 - 12.2021
TEACHING ASSISTANT
BGCA
12.2018 - 02.2019
Diploma - Cosmetology
Vancouver Community College
Diploma - Health Sciences
Queensland University of Technology
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