Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chi Yan Lau

Vancouver,BC

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

4
4
years of professional experience

Work History

Receptionist

Rice Holic
Vancouver, BC
02.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Receptionist

Vegas360
Hong Kong, Hong Kong Island
02.2021 - 10.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Clinical Assistant

Healing Pro Rehabilitation Services
Hong Kong, Hong Kong Island
11.2019 - 03.2020
  • Managed patient records, including medical history and test results.
  • Assisted in the preparation of patients for examinations and treatments.
  • Conducted follow-up calls to check on patient progress after treatments or surgeries.
  • Maintained inventory of supplies used in clinical setting.
  • Answered phones and responded to inquiries from patients or family members.
  • Prepared documents for insurance companies regarding payment for services rendered.
  • Documented patient visits in Electronic Medical Record system.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.

Education

High School Diploma -

Vancouver Community College
Vancouver, BC
12-2023

Bachelor of Science - Health And Society

Queensland University of Technology
Brisbane, Australia

Skills

  • Office Management
  • Clerical Support
  • Project Coordination
  • Bookkeeping
  • Data Entry
  • File Management
  • Schedule Management
  • Greeting and Seating Clients
  • Scheduling appointments
  • Document Management
  • Mail handling
  • PC proficient
  • Time Management
  • Certified Microsoft Office Specialist

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional

Timeline

Receptionist

Rice Holic
02.2023 - Current

Receptionist

Vegas360
02.2021 - 10.2022

Clinical Assistant

Healing Pro Rehabilitation Services
11.2019 - 03.2020

High School Diploma -

Vancouver Community College

Bachelor of Science - Health And Society

Queensland University of Technology

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Chi Yan Lau