Hi, I’m
Chiwunma Anago
Calgary,AB
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
An emerging and engaging Scrum Master with skills in Agile project management and leadership. A talented professional that brings over 10 years of valuable expertise to forward company objectives; considered a knowledgeable leader and a dedicated problem solver. Attentive to detail with experience in coordinating projects, products and improvements.
Overview
11
years of professional experience
1
Certification
Work History
ATB Financial
Personal Banking Advisor
10.2019 - Current
Job overview
- Maintained high VOC (Voice of Customer) stats and exceeded sales unit target by over 90%
- Commended for being among the top 10 advisors for sales on my team
- Processed clients' MasterCard applications and has expertise in Loan and Investment servicing/maintenance, Visa Debit maintenance, Online banking servicing and all general banking inquiries- all in accordance with bank policy.
- Developed and maintained strong customer relationships, providing exceptional service and advice (with empathy and care).
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products by educating customers on the features and benefits of the products.
- Maintained portfolio of loans and mortgages and assisted customers with setting up or closing accounts to meet established goals and objectives.
AfroSheeq
Small Business Owner/Operator
03.2019 - 09.2019
Job overview
- Booked appointments, conducted online and in-person consultations with customers; performed detailed design briefing sessions.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer needs by completing all purchase orders and customer invoices.
- Managed projects worth about $250 on a weekly basis.
- Performed and followed up on customer feedback/survey exercises, in person or online.
- Collaborated with other new immigrant business owners on exposure and marketing strategies for our businesses
Nigerian Institute Of Architects Abuja Chapter
Assistant Secretary
07.2018 - 01.2019
Job overview
- Responded to inquiries from professionals and aspiring professionals alike, online and in-person, seeking information.
- Increased membership by 10% through active membership drives online and offline.
- Created and updated records and files to maintain document compliance.
- Provided general administration/ support in the Institute’s secretariat for all members.
- Participated in collaboration meetings with industry affiliated organizations for corporate interests
IAP Consulting
Team Lead, Architecture Projects
03.2017 - 12.2018
Job overview
- Managed small to medium scale client briefs totaling more than $3million using waterfall methodology.
- Conducted client briefing meetings to collect design and service requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Maintained an electronic tracking and file management system for recording project progress.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other building industry professionals to curb building collapse issues by ensuring productive building teams across the city
Flexi-Space Consultants/ Habitat&Living Design
Architectural Project Manager
01.2013 - 02.2017
Job overview
- Participated and managed projects to the tune of more than $8million.
- Integrated architectural and engineering drawings to create cohesive packages.
- Prepared, checked, and coordinated documentation to support building / component design and application.
- Presented project information and status updates to clients and fielded concerns.
- Attended consultations with clients/stakeholders and successfully streamlined various client briefs.
- Spearheaded and successfully setup an effective professional mentorship model for co-op students within the firm.
- Coordinated and participated in annual creative events, showcasing interior design accessories.
Education
Covenant UniversityOgun State, Nigeria
Master of Science from Architecture
Covenant UniversityOgun State, Nigeria
Bachelor of Science from Architecture
Skills
- Scrum
- Agile Methodologies
- Project Planning
- Analyzing Data
- MS Office and G-Suite
- Deposits, Loans, Mortgages
- Team Collaboration
- Customer Relationship Management
- Strong Attention to detail
- Excellent Communication
- Leadership
- Team Engagement
- Sprint Planning
- Time Management
- Presentations
Accomplishments
- Commended for initiating and executing the very 1st World Architecture Day Celebration in Nigeria- Oct 2018; first event of this kind while serving with the Nigerian Institute of Architects
- Instructed the Women’s Peer Group- Skill Class (Sewing)- Centre for Newcomers- Calgary, AB – Aug 2019
- Awarded "Winner- June Discovery Questions" Campaign Award in 2020
- Co-founded AD Connect- a community for Architects and other Designers in Abuja to foster productivity and efficient collaboration in building projects across the city.
Certification
- Certified Scrum Master (CSM), Scrum Alliance - July 2023
- Scrum Master Certification Training (3 Certificates) - LearnQuest (Coursera Certificates) - July 2023
- Agile Crash Course: Agile Project Management; Agile Delivery - Udemy - June 2023
- Certificate of Achievement - PMP Exam Prep Seminar- Instructing.com- Joseph Phillips - Jun 2023
- Project Management Professional Certificate (PMP) 2023 – in view
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Banking Advisor
ATB Financial
10.2019 - Current
Small Business Owner/Operator
AfroSheeq
03.2019 - 09.2019
Assistant Secretary
Nigerian Institute Of Architects Abuja Chapter
07.2018 - 01.2019
Team Lead, Architecture Projects
IAP Consulting
03.2017 - 12.2018
Architectural Project Manager
Flexi-Space Consultants/ Habitat&Living Design
01.2013 - 02.2017
Covenant University
Master of Science from Architecture
Covenant University
Bachelor of Science from Architecture