Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

CHIVONNE LUMSDEN

Etobicoke,Ontario

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Appointment CoordinatorCollections OfficerJewelry Sales Consultant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Etobicoke, OntarioBrampton, ONMississauga, ONVaughan, ON
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsWork from home optionWork-life balancePersonal development programsPaid sick leaveStock Options / Equity / Profit Sharing

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Appointment Coordinator

Autoplanet Direct
Brampton, ON
10.2018 - Current
  • Confirmed with customers about appointments and rescheduled missed appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Provided information regarding services and policies.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.

Collections Officer

Bill Gosling Outsourcing
Newmarket, ON
09.2017 - 10.2018
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Verified, documented and updated customer account information.
  • Processed payments over phone and set up recurring drafts.
  • Educated customers on actions and strategies for debt repayment.
  • Conveyed current account information and obtained payments by using pre-scripted statements.

Jewelry Sales Consultant

PEOPLES JEWELERS
Etobicoke, ON
05.2010 - 08.2017
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Provided information to customers on upcoming promotions, activities and events.

Education

High School Diploma -

Monsignor Percy Johnson Catholic High School
Toronto, ON
06.2005

Some College (No Degree) - Justice Studies

University of Guelph-Humber
Toronto, ON

Skills

  • Customer Service
  • Overcoming Objections
  • Clear Communication
  • Incoming Call Reception
  • Appointment Coordination
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Verbal and Written Communication
  • Strong Organizational Skills
  • Excellent Phone Etiquette
  • Positive Attitude
  • Fast Learner
  • Correspondence Writing
  • Writing and Editing
  • Telephone Etiquette

Timeline

Appointment Coordinator

Autoplanet Direct
10.2018 - Current

Collections Officer

Bill Gosling Outsourcing
09.2017 - 10.2018

Jewelry Sales Consultant

PEOPLES JEWELERS
05.2010 - 08.2017

High School Diploma -

Monsignor Percy Johnson Catholic High School

Some College (No Degree) - Justice Studies

University of Guelph-Humber

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CHIVONNE LUMSDEN