Chivaun Levy

• Led a team of 15 project managers, delivering over 60+ complex, cross-functional projects annually.
• Reduced new hire ramp-up time by 50% and boosted first-month productivity by creating a standardized onboarding playbook.
• Cut administrative overhead by 40% through workflow optimization using Jira, Confluence, Visio, CRM, and MS Office.
• Achieved 3+ internal promotions annually and higher engagement by developing clear career progression plans and coaching frameworks.
• Boosted service quality and NPS by championing a customer-centric delivery approach aligned with client needs.
• Secured executive buy-in and ensured cross-functional alignment by engaging senior leadership across IT, Marketing, and Operations.

• Delivered 3 operational software upgrades (CRM, device management, phone systems) for 100+ users with minimal disruption.
• Reduced change resistance by 30% by building strong cross-functional partnerships and improving collaboration.
• Boosted change adoption and cut onboarding time by 20% through the creation of clear process documentation and playbooks.
• Reduced project escalations by 25% by proactively assessing risks and impacts with key stakeholders.
• Increased client engagement and reduced churn by partnering with Customer Success and Marketing to deliver onboarding webinars and success campaigns.

• Planned and executed high-impact corporate and family trips to Africa and South America for executives, including Fortune 500 CEOs.
• Collaborated with global teams to design custom, customer-centric itineraries aligned with leadership and team-building goals.
• Managed end-to-end logistics, and stakeholder communications, achieving client satisfaction on post-trip surveys.

With a Distinction in Leadership