Chitresh Joshi
Prince George,BC
Summary
Experienced Human Resources Management student with a strong foundation in HR best practices, policies, and programs. Adept at providing exceptional customer service and fostering positive, proactive team environments. Possesses excellent people skills, and effective communication abilities. Looking to obtain the HR Associate role and contribute to the growth of the HR team by providing services that support the City's people processes.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot Canada
Prince George, BC
02.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased sales by offering advice on purchases and promoting additional products.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operational Supervisor
Nitya Enterprises Pvt. Ltd.
New Delhi, India
04.2021 - 08.2021
- Eliminated paperwork backlog & improved organization of documents archives, boosting office productivity by 30%
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Coordinated with General Manager to maintain current knowledge of all team position requirements.
- Coordinated and delivered training programs, including leadership development, diversity and inclusion, and safety training. Trained 20 employees in compliance with company and legal requirements.
- Provided support and resolved conflicts for employees, responding to inquiries and concerns. Responded to 100% of employee inquiries and concerns within 48 hours.
Customer Relations Specialist
Black Panthers Media Pvt. Ltd.
New Delhi, India
10.2019 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Designed and executed new hire orientation programs and onboarding activities, decreasing training cost by 25%.
- Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets.
- Participated in the development and implementation of HR policies and procedures. Contributed to the development and implementation of 5 new HR policies and procedures.
Education
Post Diploma - Human Resource Management
College of The New Caledonia
Prince George, BC04.2023
B.Sc -
Mahatma Jyotiba Phule Rohilkhand University
Bareilly, India06.2019
Skills
- Results-Driven
- Positive Attitude
- Team Player
- Time Management
- Resourcefulness
- Computer literacy
- Human Resources Best Practices
- Negotiation And Persuasion
- Administration
- Liaising
- Excellent Communication
- Training and mentoring
Volunnteer Experience
Team Member
HRC West Competition Calgary 2023
For real life HR Cases, I'm responsible for conducting:
- Cost analysis to deduce a budget for compensation and training.
- SWOT analysis to highlight issues and address them.
- Predictive analysis for Risk management.
- Budget formation to facilitate the case demands.
Recruiter Oct 2022 - Current
Edo Japan, College Heights and Spruceland
Mock Interviewer Sept 2022
CNC - School of Trades & Technology
Timeline
Sales Associate
Home Depot Canada
02.2022 - Current
Operational Supervisor
Nitya Enterprises Pvt. Ltd.
04.2021 - 08.2021
Customer Relations Specialist
Black Panthers Media Pvt. Ltd.
10.2019 - 03.2021
Post Diploma - Human Resource Management
College of The New Caledonia
B.Sc -
Mahatma Jyotiba Phule Rohilkhand University
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