Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chitra Mohan

Pickering,Canada

Summary

Seasoned floor supervisor successful at leading, motivating, and developing teams of employees. Top-notch skills include leadership, decision-making, and time management. Looking to take on a new long-term position with growth potential.

Overview

11
11
years of professional experience

Work History

Floor Supervisor

Tommy Hilfiger
Pickering, Ontario
03.2021 - Current
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
  • Opened and closed the store by counting cash, opening and closing cash registers, and creating staff assignments.
  • Trained and mentored team members in product knowledge and customer service skills.

Floor Supervisor

Kitchen Stuff Plus
Pickering, Ontario
09.2020 - 03.2021
  • Supervised daily operations on the sales floor to enhance customer experience.
  • Coordinated merchandise displays to align with brand standards and seasonal promotions.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Assistant Manager/Sales Associate

Corning Revere Factory Stores
Pickering, Ontario
01.2015 - 08.2020
  • Resolved customer inquiries and complaints to maintain high service standards.
  • Collaborated with department managers to streamline workflows and improve efficiency.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and facilitated restocking processes for optimal product availability.

Education

Hotel & Restaurant Management -

Humber College
Etobicoke, ON
01.1992

High School Diploma -

Central Peel Secondary School
Brampton, ON
06-1988

Skills

  • Staff supervision
  • Store operations
  • Customer experience
  • Conflict resolution
  • Time management
  • Team leadership
  • Teamwork and collaboration
  • Task delegation

References

  • Sophia Villanueva

Sales Associate, Tommy Hilfiger

 (437) 996-6221, villanuevasmae@gmail.com

  • Heather Fury

Store Manager, Corning Revere Factory Stores

(905) 550-0622, mhferrier@rogers.com

  • Lainie Scott

Assistant Store Manager, Kitchen Stuff Plus

(905) 550-1414, lainiescott3@gmail.com

Timeline

Floor Supervisor

Tommy Hilfiger
03.2021 - Current

Floor Supervisor

Kitchen Stuff Plus
09.2020 - 03.2021

Assistant Manager/Sales Associate

Corning Revere Factory Stores
01.2015 - 08.2020

Hotel & Restaurant Management -

Humber College

High School Diploma -

Central Peel Secondary School

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Chitra Mohan