Chitarah Jones
Hemet
Summary
Security guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Incredible customer service and provides helpfulness to the fullest potential. Seasoned security guard with exceptional background in radio codes and providing vehicle description. Experienced dispatcher that responds promptly to emergency situations.
Professional gaming industry worker with strong expertise in customer service and machine operations. Known for effective problem-solving and ensuring optimal guest experiences. Strong team collaborator, adapting smoothly to changing demands and consistently driving results. Skilled in handling cash transactions, technical troubleshooting, and maintaining compliance with gaming regulations. Reliable and focused on delivering top-notch service in fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Slot Attendant
Valley View Casino
2023 - Current
- Monitored slot machine performance and ensured compliance with gaming regulations.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Conducted routine maintenance checks on machines to ensure optimal functionality.
- Collaborated with team members to troubleshoot technical issues on gaming equipment.
- Educated patrons on machine operations and available promotions to enhance player experience.
- Managed inventory of gaming supplies, ensuring availability for uninterrupted operations.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
Security Dispatcher
Valley View Casino
02.2022 - 2023
- Received calls for the security department.
- Dispatched security to locations based on emergencies and other calls.
- Called emergency services for guest emergencies and other situations.
- Made badges and checked in guests into the casino.
- Scheduled breaks and kept a log of all security positions at all times.
- Be knowledgeable of all 10 codes and penal codes.
- Operate cameras and record emergency situations
Security Officer
Valley View Casino
06.2020 - 02.2021
- Make sure that guests are safe while inside the casino.
- Help resolve disputes between guests.
- Respond to medical emergencies of guests in the casino.
- Complete daily tasks that include handling chips and transferring currency.
- Be knowledgeable of all 10 codes and penal codes.
- Checking slot machines to make sure they are properly closed.
- Monitored and authorized entrance for visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft presence of unauthorized persons and unusual occurrences.
- Warned offenders about rule infractions and violations and verbally evicted them from the property.
- Denied entrance to the property to unauthorized persons
- Secured all doors on the premises.
- Division / Dept.:Security
- Salary:16.75
Security Officer
Securitas
03.2014 - 06.2020
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft presence of unauthorized persons and unusual occurrences.
- Warned offenders about rule infractions and violations and verbally evicted them from the property.
- Denied entrance to the property to unauthorized persons
- Secured all doors on the premises.
- Answered calls for residents in the community adding guests onto there guest list.
Education
Speech And Language Pathology
Riverside Community College
Morongo Valley, CASkills
- Security guard license
- Conflict resolution techniques
- Superior customer service
- Dispatch experience
- Cash handling experience
- Experienced in taking drink orders from customers
- Provides optimal customer service
- Quick and efficient service
Timeline
Security Dispatcher
Valley View Casino
02.2022 - 2023
Security Officer
Valley View Casino
06.2020 - 02.2021
Security Officer
Securitas
03.2014 - 06.2020
Slot Attendant
Valley View Casino
2023 - Current
Speech And Language Pathology
Riverside Community College