Chisom Silas
Edmonton
Summary
Resourceful intern with a focus on event logistics and stakeholder communication. Experienced in training new team members and generating insightful reports, ready to contribute to project success and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Intern
New Horizons
04.2024 - 12.2025
- Provided administrative support, including data entry and document management, ensuring accuracy.
- Coordinated logistics for events, enhancing participant engagement and satisfaction levels.
- Maintained up-to-date knowledge of industry trends to inform strategic decision-making processes.
- Trained new interns on company policies and procedures, fostering a supportive learning environment.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Developed presentations and reports for stakeholder meetings, improving communication efficiency.
- Generated reports detailing findings and recommendations.
Student Intern
Cisco
05.2024 - 08.2025
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities.
- Sorted and organized files, spreadsheets, and reports.
- Coordinated logistics for events, enhancing participant engagement and satisfaction levels.
- Maintained up-to-date knowledge of industry trends to inform strategic decision-making processes.
- Trained new interns on company policies and procedures, fostering a supportive learning environment.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted with project coordination and scheduling, ensuring timely completion of tasks.
- Conducted research to support team initiatives and enhance project outcomes.
- Developed presentations and reports for stakeholder meetings, improving communication efficiency.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Explored new technologies and approaches to streamline processes.
Sales Associate
Hanss Global
02.2022 - 03.2025
- Resolved customer inquiries and issues promptly to enhance overall client satisfaction and loyalty.
- Monitored and adjusted inventory levels to ensure consistent product availability and prevent stock shortages.
- Assisted in training new sales associates on best practices and store policies.
- Collaborated with team members to execute promotional strategies and drive sales growth.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Developed strong product knowledge to effectively address customer inquiries and needs.
- Conducted regular audits of sales processes to enhance operational efficiency and compliance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Student Intern
PHRESH FOREX ACADEMY
06.2024 - 11.2024
- Assisted with project coordination and scheduling, ensuring timely completion of tasks.
- Conducted research to support team initiatives and enhance project outcomes.
- Developed presentations and reports for stakeholder meetings, improving communication efficiency.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retail Sales Associate
IFECO
01.2020 - 12.2021
- Delivered exceptional customer service, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Assisted in training new staff on sales techniques and store policies.
- Collaborated with team to execute promotional displays, driving increased foot traffic.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Supported store management in planning and executing seasonal promotions and sales events.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Implemented feedback from customer surveys to enhance shopping experience.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Factory Worker
STAR SONIC
04.2017 - 10.2019
- Operated machinery to assemble products efficiently and safely.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to streamline assembly line processes.
- Trained new employees on safety protocols and operational procedures.
- Led shift teams in meeting production goals while maintaining safety standards.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime during operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
- Enhanced product assembly line speed without compromising on quality, meeting increased demand.
- Operated variety of machinery, contributing to diverse manufacturing tasks and flexibility in production needs.
- Adapted quickly to new production technologies, maintaining company's competitive edge in manufacturing.
- Achieved significant reduction in waste by optimizing material usage during production processes.
- Enhanced production line efficiency by streamlining assembly processes.
- Contributed ideas for process improvement, which were implemented and led to better operational efficiency.
Cyber Cafe Attendant
DIM CONNECT
03.2016 - 02.2017
- Provided technical support for customers, ensuring efficient use of equipment and software.
- Monitored network performance, troubleshooting connectivity issues to enhance user experience.
- Managed daily operations, coordinating schedules and staff assignments for optimal service delivery.
- Trained new employees on systems and customer service protocols to maintain high operational standards.
- Implemented inventory control measures, improving resource management and reducing downtime.
- Resolved customer complaints professionally, addressing any concerns promptly and seeking opportunities for improvement where necessary.
- Handled cash transactions accurately, ensuring proper accounting of funds at the end of each shift.
- Managed inventory levels efficiently, ordering supplies proactively to prevent stock shortages that could impact customer experience negatively.
- Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room and bar areas for signs of overcrowding.
- Set up advertising signs and displays on shelves, counters and tables.
- Offered product samples, answered questions and helped customers find items.
Education
Leadership And Project Management in I.t
Northern Alberta Institute of Technology
Edmonton01-2027
Bachelor of Science - Computer Science
Chukwuemeka Odumegwu Ojukwu University
10-2023
Skills
- Attentive listening
- Quick learner
- Team collaboration
- Effective leadership skills
- Administrative support
- Database entry
- Great critical thinking skills
- Report creation
- Project coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Full Professional
Certification
- Certified DATA ANALYST, CISCO - 2025
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Supporting STEM education initiatives and mentorship programs
Timeline
Student Intern
PHRESH FOREX ACADEMY
06.2024 - 11.2024
Student Intern
Cisco
05.2024 - 08.2025
Student Intern
New Horizons
04.2024 - 12.2025
Sales Associate
Hanss Global
02.2022 - 03.2025
Retail Sales Associate
IFECO
01.2020 - 12.2021
Factory Worker
STAR SONIC
04.2017 - 10.2019
Cyber Cafe Attendant
DIM CONNECT
03.2016 - 02.2017
Leadership And Project Management in I.t
Northern Alberta Institute of Technology
Bachelor of Science - Computer Science
Chukwuemeka Odumegwu Ojukwu University