Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHISOM ONYEKA

BRAMPTON

Summary

  • Organized and dedicated Administrative Assistant with 5 years experience in providing exceptional administrative support, project coordination, and customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, as well as a background in successfully executing diverse project tasks to meet deadlines, monitoring status and achieving key project milestones. Excellent use of dashboards, reports & analytics tools, knowledge management and records management systems. Driven by values such as trust, teamwork and accountability.

Overview

6
6
years of professional experience

Work History

Office Administrator

Window City
03.2024 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted office employees and executives in scheduling and fulfilling appointments
  • Organized daily tasks using microsoft outlook, OneNote. Completed the tasks using excel, powerpoint, word, and other company specific software.
  • Updated employees and clients on office developments and notices using office signs, emails and paging system.

Administrative Assistant

Canadian Blood Services
07.2023 - 11.2023
  • Provided administrative and customer support for the SFM&BI department and stakeholders
  • Created reports, presentations, and meeting documentation as required
  • Respond to SFM&BI inquiries and concerns in accordance with established scripts, procedures, and processes
  • Triaged stakeholder inquiries to the appropriate SFM&BI contacts
  • Reviewed documentation including but not limited to records, data, forms, policies, and departmental manuals
  • Maintained documents, records, and data in a controlled manner to ensure accessibility to information using established knowledge management principles
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Performed other related duties as required

Customer Solutions Agent

The Acquisition Group (Telus)
02.2023 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Presented and promoted Telus product and services to potential clients.
  • Provided product and service recommendations that best suit the individual wants and needs of the clients.
  • Assessed the needs of new and existing Telus account holders.
  • Provided Exceptional customer service
  • Followed up customer referrals.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Administrative Assistant

Dickson Barbeque Center
09.2022 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Performed research to collect and record industry data.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Project Coordinator

Barrett Center Of Innovation In Sustainable Urban
05.2022 - 08.2022
  • Liaised with Barrett Center Partnership Manager, to understand requirements and complete project scope.
  • Identified plans and resources required to meet project goals and objectives.
  • Consulted with the Barrett Center's Partnership Manager to understand business goals and expected results.
  • Delegated tasks to a project team of 10 members and together an online survey was created and recommended to the client.
  • Led the development of policies for the Barrett Centre through an effective environmental scan exercise.
  • Created and led sub-teams to conduct research for sectioned deliverables following the Barrett Center's best practices from the initiation to closing stage.
  • Demonstrated respect and empathy for diverse opinions, values, belief systems, and contributions of others.
  • Created weekly timeline schedules and communicated them to the team to encourage better attention to the set deadlines.
  • Responded to written and verbal messages in a way that demonstrated effective communication.
  • Achieved project deadlines by coordinating the team to manage performance.
  • Developed and coordinated weekly status reports thereby incorporating feedback into the project.
  • Verified the quality of deliverables and conformance to specifications through bi-weekly check-in meetings with the client.
  • Took responsibility for own actions and decisions.
  • Analyzed, evaluated, and applied relevant information from a variety of sources to provide professional advice and calculated recommendations.
  • Used a variety of thinking skills to anticipate and solve problems. Managed the procurement of templates and research resources.



Project Coordinator

Jumia Nigeria
09.2020 - 09.2021
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Arranged events by overseeing logistics, budgets, venue selection and activity planning.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Oversaw productivity streams for ongoing and special projects.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
  • Performed on-site field surveys and wrote technical narratives to document processes and design changes.
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
  • Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
  • Reported regularly to managers on project budget, progress and technical problems.

Store Manager

De-Spackz Supermart
11.2018 - 08.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Graduate Certificate - Project Management

Durham College
10.2022

Bachelor of Science - Economics

University of Lagos
02.2019

Skills

  • Project Management
  • Client Engagement
  • Multitasking
  • Mail Management
  • Detailed Meeting Minutes
  • Activity Coordination
  • Customer Service
  • Data Entry Documentation
  • Interpersonal Communication
  • Advanced MS Office Suite Knowledge (Excel, word, PPT)
  • Account Management
  • Records Management Systems

Timeline

Office Administrator

Window City
03.2024 - 07.2024

Administrative Assistant

Canadian Blood Services
07.2023 - 11.2023

Customer Solutions Agent

The Acquisition Group (Telus)
02.2023 - 04.2023

Administrative Assistant

Dickson Barbeque Center
09.2022 - 12.2022

Project Coordinator

Barrett Center Of Innovation In Sustainable Urban
05.2022 - 08.2022

Project Coordinator

Jumia Nigeria
09.2020 - 09.2021

Store Manager

De-Spackz Supermart
11.2018 - 08.2020

Graduate Certificate - Project Management

Durham College

Bachelor of Science - Economics

University of Lagos

Similar Profiles

CREATE PROFILE
CHISOM ONYEKA