Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

CHISOM MEKWUNYE

EDMONTON

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager

United Bank for Africa Plc
04.2022 - 12.2023
  • Served as a contact person between the organization, its customers, and other units of the organization.
  • Recognized gaps in service delivery and ensured swift reparation are made as well as suggesting process improvements to forestall service failures.
  • Made after sells/service follow up calls to get feedback from customers so as to ensure customer satisfaction and retention.
  • Performed administrative and clerical functions
  • Supervisory Role on all Branch Operations Staff
  • Proofing of Accounts
  • Work with management and employees to establish and maintain a positive work environment which encourages the full use of diverse talents and abilities.
  • Coordinate complex projects and meet tight deadlines
  • Facilitates the performance management process by monthly sessions with managers, communicating performance review and target reviews.

Head of Processing (Team Lead)

United Bank for Africa plc
08.2020 - 04.2022
  • Supervised teller and Customer Service functions
  • Ensured excellent customer delivery and resolution of customer enquiries in the unit
  • Monitored and balanced some of the bank’s general ledger accounts
  • Loaded, monitored, and maintained the banks Automated teller machines (ATM)
  • Performed cash management functions.
  • Managed the branch cash vault and supervised movement of cash to and from branches.
  • Supervised staff in cash and teller unit and ensured compliance with all cash handling policies and procedures.
  • Vetted and authorized transactions from cash and Teller unit and Customer Service Unit

Customer Service Officer

United Bank for Africa Plc
08.2015 - 08.2020
  • Attended to customers request and complaints with a commitment to providing excellent and delightful customer experience as to ensure continuous patronage
  • Answered all calls pertaining to customers inquires, requests and complaints and ensured that every customer had a positive customer experience.
  • Created, updated, and reviewed customers profile on the company’s CRM data base
  • Identified business opportunities for the company based on customers request and feedback
  • Ensured that all paperwork and documentation pertaining customers was properly done
  • Acted as a liaison person between the company and its stakeholders
  • Handled Account Opening requests, Atm Card Issuance, Cheque book Request and Collection, Chargeback requests etc.
  • Record keeping of customer correspondence, complaints and requests.

Education

Certificate - Supply Chain Management

NorQuest College
Edmonton, Alberta
01.2025

Certificate - Global Business Management

Conestoga College
Brantford, Ontario
08.2024

Bachelor of Science - Mass communication

Imo State University
09.2011

Skills

  • Proficient in customer service
  • Effective communication skills
  • Organizing and prioritizing tasks
  • Proficient in Microsoft Office and Google Suite
  • Effective problem-solving skills
  • Self-motivated team player
  • Proficient keyboarding skills
  • Results-driven mindset
  • Adaptability and flexibility
  • Client support

Accomplishments

  • Supervised team of 15 staff members.

Languages

English
Full Professional

Certification

  • Nigerian Institute of Management Chattered June 2015
  • LDS Resources Ltd (Career Workshop) September 2015

Timeline

Customer Service Manager

United Bank for Africa Plc
04.2022 - 12.2023

Head of Processing (Team Lead)

United Bank for Africa plc
08.2020 - 04.2022

Customer Service Officer

United Bank for Africa Plc
08.2015 - 08.2020

Certificate - Global Business Management

Conestoga College

Bachelor of Science - Mass communication

Imo State University

Certificate - Supply Chain Management

NorQuest College

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CHISOM MEKWUNYE