Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chisom Ibe

Edmonton

Summary


Professional account manager with deep expertise in client relations and project coordination. Adept at driving results through strategic planning, negotiation skills, and data analysis. Strong emphasis on team collaboration and adaptable to evolving business needs. Known for reliability, clear communication, and goal-focused mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Account Manager

Sutherland Global
01.2024 - Current
  • Assisted in managing client accounts, ensuring timely communication and support.
  • Acted as the primary technical point of contact for a portfolio of clients, addressing any technical queries and concerns.
  • Conducted regular technical reviews and check-ins with clients to ensure their needs are being met and to identify opportunities for growth.
  • Coordinated project timelines and deliverables with internal teams to meet client needs.
  • Updated account records and maintained accurate information within CRM systems.
  • Supported account managers in preparing reports and presentations for client meetings.
  • Monitored and reported the performance of products and services, and recommended improvements or upgrades.
  • Understood the client's business goals and technical environment to provide tailored technical guidance and support.

Customer Service Representative

Irving Oil
07.2022 - 05.2025
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty to brand values.
  • Managed complex service requests, demonstrating problem-solving skills in high-pressure situations.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Trained new staff on operational procedures, improving onboarding experience and team performance.
  • Implemented feedback mechanisms to gather customer insights, influencing service improvements and product offerings.
  • Assisted in developing training materials that enhanced team knowledge of systems and customer engagement techniques.
  • Facilitated communication between the client and internal technical teams, translating technical jargon into business language as needed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Client Support Specialist

CGI
07.2023 - 09.2023
  • Provided timely support to clients, addressing inquiries and resolving issues efficiently.
  • Adapted quickly to new systems, enhancing client interaction processes.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Maintained accurate records of client interactions using CRM software.
  • Monitored and reported on the performance of products and services, and recommending improvements or upgrades.
  • Provided training and workshops to clients to enhance their understanding and utilization of products or services.
  • Stayed abreast of industry trends, new technologies, and best practices to provide informed recommendations to clients and internal teams.
  • Gathered feedback from clients to identify areas for process improvement.

Administrative Assistant

Archdeacon Brown Education Cen
09.2019 - 04.2022
  • Managed scheduling and calendar coordination for multiple executives, ensuring optimal time management.
  • Streamlined office operations by implementing an efficient filing system, enhancing document retrieval speed.
  • Assisted in preparation of reports and presentations, maintaining high standards of accuracy and professionalism.
  • Collaborated with cross-functional teams to coordinate events and meetings, improving communication across departments.
  • Utilized project management software to track tasks and deadlines, ensuring timely completion of projects.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.

Education

Bachelor of Science - Computer Science

Federal University Of Technology, Owerri
Nigeria
09-2017

Skills

  • CRM software proficiency
  • Sales support
  • Software development
  • Client onboarding
  • IT Infrastructure and Networking
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • System Administration and Monitoring
  • Effective communication
  • Adaptability and flexibility
  • Technical Support and Troubleshooting

Languages

English
Professional Working

Certification

Certified in Cybersecurity (CC) - ISC2

Introduction to Vulnerability Management

Timeline

Associate Account Manager

Sutherland Global
01.2024 - Current

Client Support Specialist

CGI
07.2023 - 09.2023

Customer Service Representative

Irving Oil
07.2022 - 05.2025

Administrative Assistant

Archdeacon Brown Education Cen
09.2019 - 04.2022

Bachelor of Science - Computer Science

Federal University Of Technology, Owerri

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Chisom Ibe