Provided excellent customer service in different languages and built strong relationships.
Met and exceeded sales target of RM120,000 in revenue consistently, contributing to overall team success.
Collaborated with team members in a sales team to deliver customer assistance for IT gadgets, including laptops and electronics.
Developed and enhanced presentation skills through the effective arrangement of display units.
Gained hands-on experience in understanding marketing strategies, particularly in catalogue designing and product support.
Volunteer for Model United Nations
Tenby Schools Ipoh
06.2022 - 06.2022
Managed volunteer schedules, ensuring adequate coverage for all activities while minimizing conflicts or gaps in service.
Coordinated logistics such as food catering for large-scale events involving hundreds of participants, ensuring smooth operations and positive outcomes.
Retail Associate at a Local Hardware Store
Syarikat Kian Seng
11.2019 - 12.2019
Operated a database system to oversee and maintain the store's inventory, ensuring timely replenishment of stocks.
Acquired valuable administration skills through effective organizing and tracking of stock quantity.
Successfully contributed to store operations by enhancing stock management processes (i.e. ordering of new stock).
Education
Bachelor of Computer Science -
University of New Brunswick
Fredericton, NB
09.2027
GCE Advanced Level -
Tenby International School
Ipoh, Perak
05.2023
Skills
Critical thinking
Attention to detail
Resilience / Staying positive
Stock Management
Customer service
Personal experience
Possesses the ability to communicate effectively and engage with diverse audiences in Mandarin, English, Cantonese and Malay.
Developed strong task delegation skills through past experiences in public events.
Thrives in busy environments and demonstrated conscientiousness alongside the ability to take initiative.
Proactively seeks opportunities to upskill and embraces new challenges to gain valuable experiences.
Actively contributed innovative ideas and solutions while working collaboratively in a team.
Analyzed situations thoroughly to identify optimal approaches to capture small mistakes that might be overlooked.
Utilized effective communication in various languages to enhance the customer experience and satisfaction.