Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
Timeline
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Chirag Vyas

Kitchener,ON

Summary

Results-driven professional with a strong history of problem-solving and relationship management. Developed tailored client strategies that boosted customer satisfaction and led to a 5% quarterly increase in new client acquisition. Skilled in training and mentoring, promoting teamwork to enhance overall business performance.

Overview

6
6
years of professional experience

Work History

Financial Services Representative

Gatestone & Co.
Brantford, Ontario
04.2025 - Current
  • Ensured that all customer inquiries were answered promptly and completely.
  • Created customized plans tailored to each client's needs.
  • Practicing the best negotiation tactics, which work for both the customers and the company.
  • Following best practices set by the company to adhere to the policies, and being firm but polite towards customers when required.
  • I volunteered to be moved from calls to chats to fulfill business requirements.
  • Established strong and positive working relationships within the organization to contribute to team success.

Head Cashier

Circle K
08.2022 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Marketing and Business Development Coordinator

Suresh Warehousing Co.
02.2020 - 03.2022
  • Established a comprehensive CRM system to effectively manage customer information and track sales activities efficiently.
  • Managed successful trade show events, showcasing company offerings and strengthening industry partnerships.
  • Increased market share by identifying new opportunities for expansion within niche markets.
  • Implemented data-driven strategies to improve overall marketing effectiveness and ROI.
  • Implemented marketing campaigns that increased new client acquisition by 5% quarterly.
  • Delivered presentations to secure contracts, achieving over 5 long-term agreements.

Customer Service and Sales Representative

Vodafone Shared Services PVT LTD
07.2019 - 01.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed consumer interactions and queries via web chats and calls for clients based in the UK to increase customer experience ratings by getting 5+ promoters.
  • Promoted and transferred internally to VOXI, reporting directly to the UK office.
  • Mastered business development skills while working for VOXI.

Education

Post Graduate Diploma. - Strategic Marketing Communications

Conestoga College
Kitchener, ON
12.2023

Bachelor of Commerce - Accounting

Gujarat University
Ahmedabad, India
07.2018

Skills

Problem solving

  • Team collaboration
  • Effective communication
  • Training and mentoring
  • Relationship building
  • Attention to detail
  • Problem-solving
  • critical thinking

Accomplishments

  • completed first Cohort of Helena Webb Mentorship Program.
  • 100% Score in upselling mystery shops 11 times since getting hired.
  • Vice President of student union of Gujarat University.

Affiliations

  • Maintaining and coordinating with staff back home for my family business to ensure smooth operations in business.
  • Volunteering for non profits to expand network while giving back to the community we live in.
  • Hobbies: Nature walks, reading and music.

Timeline

Financial Services Representative

Gatestone & Co.
04.2025 - Current

Head Cashier

Circle K
08.2022 - Current

Marketing and Business Development Coordinator

Suresh Warehousing Co.
02.2020 - 03.2022

Customer Service and Sales Representative

Vodafone Shared Services PVT LTD
07.2019 - 01.2020

Post Graduate Diploma. - Strategic Marketing Communications

Conestoga College

Bachelor of Commerce - Accounting

Gujarat University

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Chirag Vyas