Chirag Shinde
Kingston,ON
Summary
Skilled store manager professional with 7 years of experience versed in all aspects of running a successful store, including banking, merchandising, recruiting, ordering, keeping records, processing payments, customer relations and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and a friendly work environment. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
ONroute Napanee
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Applied security, safety, and loss prevention strategies during shifts.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Crew Member
ONroute Napanee
03.2022 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Burrito Artist
Fat Bastard Burrito
08.2022 - 07.2023
- Collaborated with team members to maintain a positive work environment, fostering strong communication and teamwork among staff.
- Provided exceptional customer service by quickly addressing concerns and resolving any issues that arose.
- Enhanced overall presentation of meals with skillful assembly techniques, creating visually appealing dishes that met customer expectations.
- Strengthened brand loyalty by engaging with customers on a personal level, remembering preferences and building rapport over time.
- Boosted store reputation through friendly interactions with patrons, answering questions about ingredients or offering recommendations when asked.
- Maintained proper food safety practices by consistently monitoring product temperatures and sanitizing work surfaces according to regulations.
- Assisted in inventory management, ensuring sufficient stock levels for continuous smooth operation.
- Supported training initiatives for new hires, sharing best practices and mentoring junior staff members as needed.
- Demonstrated adaptability when faced with unexpected situations or staffing shortages, stepping into various roles as needed to ensure seamless service delivery.
Independent store operator/Dealer
Circle K Convenience stores and Shell Gas station
07.2017 - 12.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies for recommending ongoing deals and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Mentored new employees on POS system operation, customer service strategies and sales goals
- Analyzed and resolved client complaints within timelines
- Conducted recruitment, hiring, and training of all employees
- Reviewed daily sales and expense data to enhance net profit
- Implemented planograms for different merchandises
- Worked and followed instructions of market manager
- Carried out end-of day procedure for Shell gas station and matched it with Circle-K Pos
- Printed new price tags as per ongoing deals to match with updated price book.
- Improved store efficiency by streamlining inventory management processes.
- Developed and maintained strong relationships with vendors for timely delivery of products and favorable pricing.
- Conducted regular staff training sessions to ensure consistent high-quality customer service from all team members.
- Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.
- Streamlined communication between departments which led to improved operational efficiency across all aspects of the business.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Managed daily store operations, including opening and closing procedures, cash handling, and employee scheduling.
- Achieved monthly sales targets consistently by motivating employees with incentives programs.
- Reduced shrinkage by implementing strict loss prevention measures and conducting routine audits.
- Promoted a positive work culture through effective communication, employee recognition, and team-building activities.
- Fostered a safe working environment by adhering to safety guidelines throughout the store premises.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service representative
Circle K Convenience Stores
07.2016 - 07.2017
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales number
- Checked Identification for proof-of-age and refusing tobacco sales to underage customers
- Processed POS transaction, including checks, cash and credit purchases or refunds
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed weekly sales circulars and monitored price changes
- Stocked shelves with latest merchandise and price tagged correctly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
Education
Personal Support Worker -
Trillium College
Kingston, Ontario01.2021
Bachelor of Physiotherapy - Physiotherapy
Sri Devi College of Physiotherapy
Manglore, India05.2006
Skills
- Inventory management
- Business development
- Vendor negotiations
- Reporting returns
- Payroll administration
- Hiring team members
- Employee development
- Loss prevention
- Customer assistance
- Cash register operations
- Merchandising expertise
- Cash handling expertise
- Operations Management
- Safety awareness
- Schedule Management
- Financial Management
Languages
English
Full Professional
Timeline
Shift Supervisor
ONroute Napanee
06.2024 - Current
Burrito Artist
Fat Bastard Burrito
08.2022 - 07.2023
Crew Member
ONroute Napanee
03.2022 - 11.2023
Independent store operator/Dealer
Circle K Convenience stores and Shell Gas station
07.2017 - 12.2020
Customer Service representative
Circle K Convenience Stores
07.2016 - 07.2017
Personal Support Worker -
Trillium College
Bachelor of Physiotherapy - Physiotherapy
Sri Devi College of Physiotherapy
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