Chirag Sharma
86 Gauley Drive,Ontario
Summary
Results-driven Logistics and Operations professional with 6+ years of experience in Logistics Management and 2+ years in Office Administration. Proven track record of leading and developing teams of up to 250 associates in high-volume Distribution Centres, ensuring efficiency, safety, and service excellence. Experienced in leadership roles at Lululemon Athletica(Operations Supervisor), TJX Canada (Flow Supervisor) and Amazon Logistics (Operations Supervisor), with additional administrative expertise at Agesis Education Ltd. Skilled in workload planning, staff development, and process improvement. Strong proficiency in MS Excel, Word, PowerPoint, and SAP, with excellent communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Lululemon Athletica
07.2023 - Current
- Oversaw daily operations within E-commerce functional areas of the Distribution Centre, ensuring 100% alignment with workload plans and achieving 99%+ SLA compliance with error rates below 3%.
- Developed and executed workload strategies to meet business demands; implemented continuous improvement initiatives that delivered 5–10% quarterly process efficiency gains.
- Managed workforce planning for peak and off-peak seasons, maintaining labor efficiency ratios and labor cost per unit within benchmarks.
- Provided coaching, training, and performance management for warehouse associates, reducing new-hire ramp-up time by 15–20% and improving employee retention.
- Conducted performance reviews and development plans while fostering a culture aligned with companies values, resulting in higher employee engagement and 10% productivity improvement.
- Partnered with Operations Manager and Health & Safety Specialist to ensure 100% OSHA compliance, proactively reducing workplace incidents by 10–15% annually.
- Reported daily, weekly, and monthly performance metrics to management, offering actionable insights to optimize operations.
Flow Supervisor
TJX CANADA
08.2021 - 06.2023
- Responsible for day-to-day operations of assigned production area, including providing leadership to associates and ensuring that production goals are fulfilled while preserving cost efficiencies, health and safety, quality and service standards, and positive associate labor relations
- Manage team of supervisors and lead with collaborative approach across shifts to ensure plans and objectives are met on schedule
- Plan for current output and seasonal swings and respond accordingly, ensuring that targets and production plans are met.
- Established new layout of production departments which increased daily production by 8 percent.
- Mentored team members on key activities; provides direction, counsel, and assistance to team members on essential activities
- Ensures that payroll is processed accurately and on schedule
- Develops and implements cost-cutting and waste-reduction methods and processes while enhancing productivity
- Implements innovative methods that regularly improve customer service while staying under budget
- Participates in joint health and safety committee and leads it
- Assists with labor relations issues and collaborates with union representatives as needed.
Area Operations Supervisor
Intelcom Express
01.2020 - 07.2021
- In collaboration with the Station Manager, participate in the development of procedures and working methods;
- Real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company's objectives;
- Ensure the use of safe working methods and behaviors within the team;
- Prepare a daily report; Process pending packages; Process returns to the sender
- Process SAC packages; Process parcels to plan
- Deal with broker returns at the end of the day
- Experienced leadership in problem solving, staff training & team leading
- Training management staff in daily processes of operation.
Operation Supervisor
Amazon
01.2018 - 01.2020
- Worked as a team lead in the distribution center of the amazon logistics
- The responsibilities included motivating, mentoring and coaching the employees
- The responsibility included overseeing the process of package handling, sortation and delivery of the packages
- Overseeing the process of parcel sortation and getting them ready for delivery in the morning
- Assisting managers in preparation of delivery routes
- Overseeing the performance of the employees as well as working towards maintaining safety of the employees
- Responsible to monitor the process of cross-docking and maintain high performance standards
- Responsible for training employees in operation of package handling as well as the safety measure to follow while handling the packages
- Updating upper management about warehouse status and procedures across the projects
- Acts to fulfill schedules and/or fix conflicts as an adviser to subordinates
- Managing the high-volume inbound freight, overseeing the process of sortation and getting the packages ready for delivery.
Administrative Assistant
Agesis Education Ltd
01.2016 - 01.2018
- Which provides LMS software to educational institutes all over India
- Provide administrative and office support, and perform a variety of administrative duties related to assigned work
- Support the Office Manager and Deputy Office Manager with Administrative activities
- Coordinate, prepare correspondence, and/or communicate verbally with others to ensure accurate and timely communication of information
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Preparing necessary presentation materials for meetings.
Education
Post-Graduate Diploma - Supply Chain Management
Centennial College
Scarborough, OntarioPost-Graduate Diploma - Project Management
Centennial College
Scarborough, OntarioBachelors of Technology - Electronics and Electrical Engineering
GGS Indraprastha University
Skills
- Proficient in
- Proficient in MS Excel
- Strong command over SAP, Manhattan
- Administrative support
- Excellent communication skills
- Administrative proficiency
- Project management
- Skilled in Microsoft Office tools
- Business growth strategy
- Organizational support skills
- Experienced in negotiation strategies
- Organizational strategy development
- Workforce development
- Data report analysis
Timeline
Operations Supervisor
Lululemon Athletica
07.2023 - Current
Flow Supervisor
TJX CANADA
08.2021 - 06.2023
Area Operations Supervisor
Intelcom Express
01.2020 - 07.2021
Operation Supervisor
Amazon
01.2018 - 01.2020
Administrative Assistant
Agesis Education Ltd
01.2016 - 01.2018
Post-Graduate Diploma - Supply Chain Management
Centennial College
Post-Graduate Diploma - Project Management
Centennial College
Bachelors of Technology - Electronics and Electrical Engineering
GGS Indraprastha University
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