Chirag Sharma
Gandhinagar ,India
Summary
Inspirational Project Leader with talents in planning and implementing all stages of projects and selecting the most effective approaches and processes for timely project completion. Outstanding personal organization and risk management abilities. Big picture thinker.
Overview
9
9
years of professional experience
Work History
Online Chat Representative
E-Tech
09.2024 - Current
- Answering customer queries
- Acknowledging customer complaints
- Seek customer feedback
- Engage with potential customers
- Engages proactively, maintaining a database of customer information, Upsell and cross-sell
Operations Executive
Infomatic Solutions
02.2024 - 08.2024
- Retrieving records: Retrieving medical records by mail, fax, remote access, or in-person visits
- Processing records: Processing, tracking, and organizing incoming medical records
- Preparing summaries: Reviewing medical records and preparing summaries
- Analyzing cases: Analyzing cases of medical malpractice, personal injury, and mass torts
- Verifying data: Verifying large amounts of data while following guidelines for medical record release
- Performing quality checks: Performing quality checks to ensure the accuracy of documents
- Troubleshooting: Assisting with technical or logistical issues related to record retrieval, storage, or requests
- Prioritizing workloads: Prioritizing workloads to ensure expedited cases are processed on time
- Communicating: Communicating professionally with internal and external customers
- Adhering to policies: Adhering to HIPAA and confidentiality policies
Project Leader
Q2 Management
09.2018 - 07.2022
- Worked to ensure successful project execution according to established objectives, timelines, and costs
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them
Customer Service Executive
ABF Freight International Pvt. Ltd
08.2015 - 08.2017
- Answer calls professionally to provide information about product and services
- Take/Cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customer requests
Education
Post Graduate - Web Design And Development
Conestoga College
08.2020
MBA - Maritime Management
B.K School of Business Management
03.2015
Bachelor of Computer Applications -
BPCCS
04.2013
Skills
- Training Junior Team Members
- Client Communication
- Project Support
- Fast Learner
- Decision Making
- Ability to multitask
- Leadership
- Ability to work under pressure
- Communication skills
HOBBIES
- Playing and watching Chess, Cricket, Football, Tennis and Badminton
- Doing adventure sports
- Reading
- Travelling
- To explore different kinds of foods
- Watching films and series
Timeline
Online Chat Representative
E-Tech
09.2024 - Current
Operations Executive
Infomatic Solutions
02.2024 - 08.2024
Project Leader
Q2 Management
09.2018 - 07.2022
Customer Service Executive
ABF Freight International Pvt. Ltd
08.2015 - 08.2017
MBA - Maritime Management
B.K School of Business Management
Bachelor of Computer Applications -
BPCCS
Post Graduate - Web Design And Development
Conestoga College
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