CHIRAG SATHVARA
Hamilton,ON
Overview
4
4
years of professional experience
Work History
Crew Member
TIM HORTONS
Hamilton, Ontario
07.2023 - Current
- Deliver exceptional customer experiences by providing prompt, accurate, and courteous service while maintaining brand standards.
- Efficiently manage point-of-sale transactions, ensuring accurate cash handling and adherence to company policies.
- Prepare and present high-quality food and beverage items in accordance with established recipes and quality standards.
- Maintain a clean, organized, and safe work environment, adhering to all health and safety regulations.
- Proactively resolve customer concerns and complaints, ensuring satisfaction and loyalty.
- Support daily operations through efficient teamwork and effective communication with colleagues and management.
Support Engineer , Admin
ALITER BUSINESS SOLUTIONS
AHMEDABAD, GUJARAT, INDIA
07.2022 - 02.2023
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Act as a liaison between the company and clients, vendors, to address queries related to tickets or invoices.
- Recruited, interviewed and onboarded new interns according to HR guidelines.
- Created reports summarizing recruitment activities or other HR metrics.
- Develop and coordinate training sessions, workshops, and seminars to improve employee skills and performance.
Junior Relationship Executive
MUTHOOT FINANCE
AHMEDABAD, GUJARAT, INDIA
04.2021 - 11.2021
- Cultivated and maintained strong, long-term relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Assessed customer needs and recommended suitable financial products and services, such as gold loans, insurance, and investment plans.
- Promoted Muthoot Finance’s financial products to both new and existing customers, consistently meeting and exceeding monthly sales targets.
- Assisted customers with completing loan applications and financial product documentation, ensuring accuracy and compliance with regulatory standards.
- Managed the processing of loan applications, liaising with internal teams to facilitate timely approvals and seamless service delivery.
- Assisted the collections team by tracking overdue payments and working with customers to resolve outstanding balances.
- Participated in branch-level promotional activities and customer engagement events, enhancing brand visibility and customer relations.
Education
Post-Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton12-2024
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2023
MSC - Physics
School of Science
AHMEDABAD , INDIA 07-2020
BSC - Physics
MG SCIENCE INSTITUTE
AHMEDABAD, INDIA 04-2018
Timeline
Crew Member
TIM HORTONS
07.2023 - Current
Support Engineer , Admin
ALITER BUSINESS SOLUTIONS
07.2022 - 02.2023
Junior Relationship Executive
MUTHOOT FINANCE
04.2021 - 11.2021
Post-Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
MSC - Physics
School of Science
BSC - Physics
MG SCIENCE INSTITUTE
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