CHIRAG SANKHLA
Hamilton,ON
Summary
Loyalty and Retention Specialist with Postgraduate in Sales and Marketing Management having an unwavering commitment to customer service, with the ability to build productive relationships and resolve complex issues. Offer excellent communication skills and the proven ability to collaborate cross-functionally with Team Managers and subject matter experts to plan and achieve targets. Readily willing to learn and explore new options for better growth. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Client Retention Specialist
Nordia Inc. Bell Mobility
06.2022 - Current
- Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
- Established strong relationships with clients, fostering sense of trust and loyalty to company.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
- Conducted regular check-ins with clients to ensure their ongoing success and satisfaction, leading to repeat business.
- Managed approximately 30 calls and emails per day.
- Monitored industry trends and competitor activities closely so as to anticipate potential threats to existing client relationships while identifying opportunities for growth within current accounts.
- Actively participated in company-sponsored training sessions, staying current on new products, services, and emerging technologies that could benefit our clients.
- Negotiated contract renewals with clients by demonstrating continued value of our service offerings and reinforcing importance of long-term partnerships.
- Engaged with customers to determine needs and present appropriate resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicating with customers and sales representatives
- Developing aggressive retention strategies based on customer feedback
- Achieving company’s set target
Client Solutions Executive
Nordia Inc-Bell Mobility
02.2022 - 05.2022
- Enhanced client satisfaction by identifying their needs and providing tailored solutions.
- Built long-lasting relationships with clients through effective communication and rapport building.
- Developed comprehensive proposals for potential clients, resulting in increased business opportunities.
- Collaborated with cross-functional teams to ensure seamless execution of client projects.
- Led contract negotiations with prospective clients, securing favorable terms for both parties involved.
- Acted as liaison between clients and internal departments, ensuring consistent communication and collaboration for project success.
Technical Sales Agent
Nordia Inc. Bell residential
06.2021 - 01.2022
- Services
- Analyzing and summarizing competitor’s information and trends, identifying sales opportunities
- Increased penetration of accounts through analysis of customers buying history, suggesting related and new items, exploring technical features
- Maximize and improve quality results by following standards, recommending improved policies and procedures
- Work closely and successfully with principals to optimize sales results
- Ability to make cold calls, sales and technical presentations
- Aided to formulate documentation for installers and customers
- Driving client satisfaction through understanding client’s needs and providing responsive service to clients' requirements.
Account Manager, Inside Sales
RK Furniture House
09.2019 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of supplier's accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
- Secured new accounts by strategically pursuing leads, generating over $90000 in revenue monthly.
Store Manager
Harvey’s
09.2017 - 08.2019
- Assist in receiving shipments daily
- Sorting and stocking new merchandise
- Complying with brand standards regarding all visual merchandising tasks
- Demonstrating exclusive product knowledge to clients on phone and in person
- Meeting and maintaining benchmark retail goals.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Postgraduate - Sales and Marketing Management
Lambton College
04.2019
Bachelor of Business Management -
M.L.S University
05.2016
Skills
- Customer Satisfaction
- Information Updates
- Customer Care
- Client Development and Retention
- Microsoft Office
- Order and Refund Processing
- Sales and Upselling
- Outbound Calls
- Issue and Complaint Resolution
- Understanding Customer Needs
Websites
Accomplishments
- Real Estate license (Completed Course 2 from Humber College, working towards course 3)
Timeline
Client Retention Specialist
Nordia Inc. Bell Mobility
06.2022 - Current
Client Solutions Executive
Nordia Inc-Bell Mobility
02.2022 - 05.2022
Technical Sales Agent
Nordia Inc. Bell residential
06.2021 - 01.2022
Account Manager, Inside Sales
RK Furniture House
09.2019 - 05.2021
Store Manager
Harvey’s
09.2017 - 08.2019
Postgraduate - Sales and Marketing Management
Lambton College
Bachelor of Business Management -
M.L.S University
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