Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Consultant
American Express
01.2024 - 12.2024
Built strong relationships with clients through exceptional communication and personalized service.
Organized trips for individual, family and business travelers.
Worked closely with clients to understand unique needs and meet specific travel desires.
Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Streamlined booking processes for increased efficiency and reduced client wait times.
Administrative Assistant
Fastfrate
01.2023 - 06.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Electronic Sales Supervisor
OSL Retail Service
09.2022 - 05.2023
Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Used product knowledge for handling objections
Introduced promotions and sale opportunities, enticing customers
Performed cleaning tasks, keeping store neat and organized
Engaged with guests to understand and anticipate customer service needs
Sales Consultant
Glentel wireless
01.2022 - 01.2023
Analyzed customer needs and interests, determining appropriate products
Maximized sales opportunities, remaining focused on goals and expectations
Leveraged prior teaching or sales experience to develop new ideas and sales strategies
Recommended products to customers, enhancing engagement and brand loyalty
Tracked sales numbers and issued progress reports to executives for review
Customer Service Supervisor
TJX Canada
05.2019 - 01.2021
Resolved escalated complaints and answered questions regarding policies and procedures
Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
Monitored daily operations and evaluated performance to proactively approach backlogs
Supervised direct reports and enforced adherence to established procedures and deadlines
Technical Project Experience
Thompson Rivers University
02.2019 - 02.2020
Collaborated with cross-functional teams for seamless project execution and timely completion.
Developed comprehensive documentation to maintain transparency and facilitate stakeholder buy-in on project goals.
Streamlined change management processes, resulting in faster adaptation to new requirements or unexpected challenges.
Facilitated regular status update meetings, fostering a collaborative environment among team members.
Supported training initiatives for team members to enhance their skills, leading to increased productivity levels across projects.
Education
BACHELOR OF COMMERCE - BUSINESS AND ACCOUNTING
Rajasthan University
POST BACCALAUREATE - INTERNATIONAL BUSINESS, BUSINESS
Thompson rivers university
01.2021
Skills
Educational Sales
Inventory Control Procedures
Time Management
Upselling Techniques
Customer Service
POS System Operations
Social Perceptiveness
Apple macOS
Java scriptt , php , C, HTML, JAVA
typing 45wpm
Certification
Google Certificate in IT Support Specialist
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Travel Consultant
American Express
01.2024 - 12.2024
Administrative Assistant
Fastfrate
01.2023 - 06.2023
Electronic Sales Supervisor
OSL Retail Service
09.2022 - 05.2023
Sales Consultant
Glentel wireless
01.2022 - 01.2023
Customer Service Supervisor
TJX Canada
05.2019 - 01.2021
Technical Project Experience
Thompson Rivers University
02.2019 - 02.2020
POST BACCALAUREATE - INTERNATIONAL BUSINESS, BUSINESS