Chirag Patel
kamloops
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Consultant
American Express
01.2024 - 12.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Streamlined booking processes for increased efficiency and reduced client wait times.
Administrative Assistant
Fastfrate
01.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Electronic Sales Supervisor
OSL Retail Service
09.2022 - 05.2023
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Used product knowledge for handling objections
- Introduced promotions and sale opportunities, enticing customers
- Performed cleaning tasks, keeping store neat and organized
- Engaged with guests to understand and anticipate customer service needs
Sales Consultant
Glentel wireless
01.2022 - 01.2023
- Analyzed customer needs and interests, determining appropriate products
- Maximized sales opportunities, remaining focused on goals and expectations
- Leveraged prior teaching or sales experience to develop new ideas and sales strategies
- Recommended products to customers, enhancing engagement and brand loyalty
- Tracked sales numbers and issued progress reports to executives for review
Customer Service Supervisor
TJX Canada
05.2019 - 01.2021
- Resolved escalated complaints and answered questions regarding policies and procedures
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Monitored daily operations and evaluated performance to proactively approach backlogs
- Supervised direct reports and enforced adherence to established procedures and deadlines
Technical Project Experience
Thompson Rivers University
02.2019 - 02.2020
- Collaborated with cross-functional teams for seamless project execution and timely completion.
- Developed comprehensive documentation to maintain transparency and facilitate stakeholder buy-in on project goals.
- Streamlined change management processes, resulting in faster adaptation to new requirements or unexpected challenges.
- Facilitated regular status update meetings, fostering a collaborative environment among team members.
- Supported training initiatives for team members to enhance their skills, leading to increased productivity levels across projects.
Education
BACHELOR OF COMMERCE - BUSINESS AND ACCOUNTING
Rajasthan University
POST BACCALAUREATE - INTERNATIONAL BUSINESS, BUSINESS
Thompson rivers university
01.2021
Skills
- Educational Sales
- Inventory Control Procedures
- Time Management
- Upselling Techniques
- Customer Service
- POS System Operations
- Social Perceptiveness
- Apple macOS
- Java scriptt , php , C, HTML, JAVA
- typing 45wpm
Certification
Google Certificate in IT Support Specialist
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Travel Consultant
American Express
01.2024 - 12.2024
Administrative Assistant
Fastfrate
01.2023 - 06.2023
Electronic Sales Supervisor
OSL Retail Service
09.2022 - 05.2023
Sales Consultant
Glentel wireless
01.2022 - 01.2023
Customer Service Supervisor
TJX Canada
05.2019 - 01.2021
Technical Project Experience
Thompson Rivers University
02.2019 - 02.2020
POST BACCALAUREATE - INTERNATIONAL BUSINESS, BUSINESS
Thompson rivers university
BACHELOR OF COMMERCE - BUSINESS AND ACCOUNTING
Rajasthan University
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