CHIRAG MODI
Edmonton,AB
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TE ATATU DISCOUNT SUPERETTE
AUCKLAND , AUCKLAND
08.2014 - 03.2016
- Answer customer inquiries and assist with accurate information regarding products and services.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identify needs of customers promptly and efficiently.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
DOMINO'S
Auckland, Auckland
05.2016 - 05.2017
- Greet visitors and customers, initiate friendly conversation to establish a connection and build rapport.
- Answer customer inquiries and provided accurate information regarding products and services offered by our pizza store.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Surpass sales goals through implementation of successful marketing strategies.
- Developed strong customer relationships to encourage repeat business.
Shift Supervisor
DOMINOS
AUKLAND , AUCKLAND
- Provide on job training to new staff members.
- Ensure all safety and sanitation regulations were met throughout the shift.
- Conduct inventory of supplies, equipment, and food items regularly.
- Monitoring staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Provide daily feedback to employees regarding their performance in order to make them more efficient during shift.
- Identify needs of customers promptly and efficiently.
- Comply with company safety procedures, policies and regulations to promote safe working environment.
Education
College Diploma - Business Administration (finance)
NorQuest College
Edmonton, AB08.2023
Skills
- Adaptive Team Player
- Client Relations
- Active Listening
- Typing Proficiency
- Problem-Solving Abilities
- Positive and Professional
- Microsoft Office Suite
- Retail Sales Customer Service
- High-Energy Attitude
Languages
English
Limited
Hindi
Professional
Gujarati
Full Professional
Timeline
Customer Service Representative
DOMINO'S
05.2016 - 05.2017
Customer Service Representative
TE ATATU DISCOUNT SUPERETTE
08.2014 - 03.2016
Shift Supervisor
DOMINOS
College Diploma - Business Administration (finance)
NorQuest College