Chirag Khajanchi
Edmonton,Canada
Summary
Analytical and meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit channel growth. Self-motivated leader with natural talent for networking and territory development. Excels at leveraging customer data to deliver strong solutions. Holds Permanent Residency for Canada.
Overview
7
7
years of professional experience
Work History
Business Analyst
IndiaIdeas.com Limited (BillDesk)
10.2022 - 03.2024
- Spearheaded the Business roadmap for developing Custom Payment Gateway Integrations for Provincial and Federal Treasury Government departments, facilitating the seamless collection of Income Taxes, Goods & Service Taxes (GST), and other receipts processing an annual Total Payment Value (TPV) of $2 Billion CAD
- Corresponded with cross-functional teams in ideating, evaluating, and authoring Business Requirement Document (BRD) for 10+ customized PG integrations
- Demonstrated exceptional project management skills by collaborating with internal stakeholders using JIRA, successfully reducing Go Live Turn-Around Time from 8 to impressive 3 weeks
- Amplified transaction success rates by 14% through consistent collaboration with Merchants, Banks, and Card networks such as Visa, MasterCard, and RuPay
- This proactive engagement led to substantial 22% monthly TPV increase
- Crafted Data-Flow, UML, and UI/UX designs as per merchant requirements using FIGMA, DRAW.IO, and SEQUENCE DIAGRAM.ORG as part of requirement gathering
- Undertook 12+ standard SDK Integrations and explored the customization of various payment methods such as Credit & Debit Cards, Online Banking & Quick Response (QR) code-enabled payments for Money Transfers, One-time payment as well as Pre-Authorized Debits (PADs) transactions.
Lead, Product Sales Manager
National Payments Corporation of India (NPCI)
07.2021 - 09.2022
- -Headed a team of five and attained 120 % of transaction & Revenue target on Payments Products such as Cash-withdrawal (ATM), Point-of-Sale (POS), & Ecommerce etc
- Formulated and Implemented GTM Strategies for banks to ensure on faster product go-live, reducing Turnaround Time from 45 days to 7 Days Executed go-live of 50 plus Banks on Card on File Tokenization (CoFT), Pre-Authorized Debits (PADs), and issuance of Contactless Debit & Credit Cards through end to end Project management
- Envisaged & implemented Marketing Plans through last-mile promotional activities with regional radio stations, news-papers & other channels for Eight Provinces
- Lead quarterly business reviews with COO to monitor team’s transactions & new-product on-boarding performance
- Managed CRM tool for stakeholders to create, monitor and close new business opportunities for Clients increasing Customer engagement activities by 30% Month-on-Month
- Counseled & Trained new employees on Sales Practices & Company’s Products Portfolios.
Senior Associate, Product Sales Manager
National Payments Corporation of India (NPCI)
05.2017 - 06.2021
- Managed Banking Relationships for three Provinces with a combine customer base of 3 Million
- Established tie-ups with three provincial governments and enabled NPCI products & Services for collection of Fines, Tolls, Taxes, and Travel Tickets for 30+ Government Websites
- Worked on internal Loyalty program with Partner Banks and increased Customer retention and Card activation by 12% Month-on-Month through rewards, attractive merchant tie-ups and cashback offers
- Conducted 10+ Workshops explaining different Product functionalities of Payment Products, Cyber Fraud Awareness, Best Practices to improve Transaction Success Rates, and Branch Marketing concepts to Banks, Bank Staffs & Technology Service Providers
- Designed Strategies for FINTECH Partnerships with Smaller Banks issuing 100,000 Co-branded/Co-badged Prepaid Gift Cards.
Education
Post Graduate Diploma - Rural Management
Institute of Rural Management, Anand (IRMA)
Gujarat, India04.2017
Bachelor of Technology - Mechanical Engineering
Pandit Deendayal Energy University (PDEU)
Gujarat, India05.2015
Skills
- Key Account Management
- Client Relationship Management (CRM)
- Business Development
- Product Integrations
- Technical Writing
- Requirements Gathering
- Customer Needs Assessment
- JSON & XML
- JIRA & Confluence
- Figma
- MS Office & Google Suite
Languages
English
Native or Bilingual
French
Elementary
Timeline
Business Analyst
IndiaIdeas.com Limited (BillDesk)
10.2022 - 03.2024
Lead, Product Sales Manager
National Payments Corporation of India (NPCI)
07.2021 - 09.2022
Senior Associate, Product Sales Manager
National Payments Corporation of India (NPCI)
05.2017 - 06.2021
Post Graduate Diploma - Rural Management
Institute of Rural Management, Anand (IRMA)
Bachelor of Technology - Mechanical Engineering
Pandit Deendayal Energy University (PDEU)
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