Chirag Kalal
Kindersley,SK
Summary
Accomplished Owner/operator at Red Swan Pizza and seasoned Restaurant Manager at Freshii Restaurant, I excel in operations management and staff training, significantly enhancing customer satisfaction and employee retention. Leveraging marketing expertise and relationship management, I've adeptly boosted business efficiency and service quality, embodying a proactive and achievement-focused approach.
Overview
6
6
years of professional experience
Work History
Owner/operator
Red Swan Pizza
02.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Restaurant Manager
Freshii Restaurant
01.2020 - 12.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Food Counter Attendant
Freshii Restaurant
12.2018 - 01.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Education
Business Management - Marketing
Saskatchewan Polytechnic
Moose Jaw, SK04.2020
Bachelor of Pharmacy - Science
LM College of Pharmacy
India04.2016
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Staff Training and Development
- Relationship Management
- Marketing expertise
Timeline
Owner/operator
Red Swan Pizza
02.2023 - Current
Restaurant Manager
Freshii Restaurant
01.2020 - 12.2022
Food Counter Attendant
Freshii Restaurant
12.2018 - 01.2020
Business Management - Marketing
Saskatchewan Polytechnic
Bachelor of Pharmacy - Science
LM College of Pharmacy
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