Chirag Jindal

• Collect and review delinquency of all retail auto & equipment leasing,
3rd party collections and suspicious activity.
• Receive and review bankruptcy documents and other related documents from debtor assistance programs. Prepare and file relative forms. Working with different software's like Aspire, LMS, AVS, TVALS and NICE.
• Making recommendations to the Manager with respect to the appropriateness and effectiveness of existing policies and procedures.
Assist with research and development for recommended changes to policy and procedures for CCS.
• Always keep current on industry trends and current fraud trends in the marketplace in order to mitigate CCS risk when collecting on delinquent and fraud accounts.
• Issue appropriate notices and coordinate the preparation of documents required for seizure. Prepare and recommend payment amendments and coordinate the relative reporting to Equifax and transunion.
• Performance Objectives (30-day delinquency less than 2%, Portfolio losses less than 0.5% of Net Book Value).

• Notified credit departments, and turned over account records to attorneys when customers failed to respond to collection attempts
• Investigated payment arrears in debtor portfolios, coding information appropriately to determine subsequent collection process
• Used persuasive communication skills to payments from debtors
• Maintained daily, weekly and monthly collection and metric goals
• Arranged for repayment or established repayment schedules based on customers financial situations
• Maintained high volume of calls and met demands of busy and productive group
• Used skip tracing and other techniques to locate debtors.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.