Chirag Baghra

· Conducted over 50 in-depth background checks daily utilizing databases SSN trace and maintained accurate applicant records.

· Identified any discrepancies in employment history and education for 15% of searches.

· Guided new hires through company policies/procedures, monitoring training progress each week for first 3 months.

· Resolved challenging customer situations tactfully and surpassed their expectations by promptly resolving issues.

· Revised customer data to keep account records up to date.

· Ensured customer satisfaction through proactive strategies that catered to their needs and effectively resolved any issues.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.