CHIRAG ARORA
Calgary
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
McDonald's
10.2023 - Current
- Improved team efficiency by streamlining communication and implementing effective scheduling strategies.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Implemented inventory management systems to minimize waste and reduce costs.
Restaurant Manager
MOONLITE DELIGHT
10.2022 - 09.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed timely changes and updates to schedules in central scheduling system.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Updated computer systems with new pricing and daily food specials.
- Explained goals and expectations required of trainees.
Warehouse Assistant
TRANSCOLD DISTRIBUTION
06.2022 - 11.2022
- Inspected and moved products to designated areas in warehouse.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Assembled cartons, crates and containers to prepare for shipping.
Order Picker
SOBEYS
02.2022 - 04.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
Order Picker
LOBLAWS
10.2021 - 01.2022
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Labeled boxes and placed in outbound collection areas.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Assistant Manager
MC DONALDS
11.2019 - 05.2021
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated work to staff, setting priorities and goals.
Warehouse Supervisor
DSR LOGISTICS
06.2018 - 09.2019
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Trained staff on material handling processes to reduce shipping times.
Education
High School Diploma -
Frank Hurt Secondary School
Surrey, BC03.2019
Skills
- Maintaining Workplace Safety
- Storage Organization
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Motivation
Certification
FOOD SAFE
FIRST AID
SERVING IT RIGHT
BST LV 1
CERTIFIED MANAGER
Timeline
Certified Swing Manager
McDonald's
10.2023 - Current
Restaurant Manager
MOONLITE DELIGHT
10.2022 - 09.2023
Warehouse Assistant
TRANSCOLD DISTRIBUTION
06.2022 - 11.2022
Order Picker
SOBEYS
02.2022 - 04.2022
Order Picker
LOBLAWS
10.2021 - 01.2022
Assistant Manager
MC DONALDS
11.2019 - 05.2021
Warehouse Supervisor
DSR LOGISTICS
06.2018 - 09.2019
High School Diploma -
Frank Hurt Secondary School
FOOD SAFE
FIRST AID
SERVING IT RIGHT
BST LV 1
CERTIFIED MANAGER