Chira Tan
Lodi,CA
Summary
Dynamic Store Manager with a results-driven mindset, recognized for enhancing team performance and customer satisfaction at Bath & Body Works. Expert in visual merchandising and team leadership, successfully implemented training programs that improved staff efficiency and reduced turnover by 20%. Committed to fostering a collaborative environment and achieving sales targets through strategic planning.
Overview
23
23
years of professional experience
Work History
Coffee House Leader
Starbucks
Lodi, CA
10.2025 - Current
- Trained new team members on operational procedures and customer service standards.
- Assisted in daily inventory management and restocking of supplies.
- Provided exceptional customer service, resolving issues efficiently and effectively.
- Monitored store cleanliness and organization to enhance customer experience.
- Collaborated with team to maintain high standards of product quality and presentation.
- Supported scheduling needs to ensure optimal staffing during peak hours.
- Implemented best practices for cash handling and transaction accuracy.
- Engaged in continuous learning to improve product knowledge and service delivery.
- Developed comprehensive training programs for new staff members to ensure a smooth onboarding process and efficient team integration.
- Maintained high standards of cleanliness throughout the property by creating schedules and assigning tasks to housekeeping staff.
Store Manager
Bath & Body Works
Valencia
04.2016 - 10.2025
- Led team in achieving sales targets through effective merchandising and visual displays.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management strategies, reducing stock discrepancies by improving tracking systems.
- Analyzed sales data to identify trends and adjust marketing initiatives accordingly.
- Managed scheduling and staffing effectively to ensure optimal coverage during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Store Manager
Claire's Boutique
Valencia, CA
03.2003 - 06.2016
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Streamlined operational processes, enhancing efficiency in daily store functions and customer interactions.
- Conducted regular performance evaluations, providing constructive feedback to drive continuous improvement efforts.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Pierced Ears and trained and certified associates in safe and effective ear piercing procedures. Ensuring compliance with company standards and safety protocols
- Ensured associates were confident and proficient in ear piercing procedure
Education
High School Diploma -
Hamilton High
Los Angeles, CANo Degree - Nursing
Santa Monica College
Santa Monica, CASkills
- Team management
- Meeting facilitation
- Activity planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Team leadership
- Decision-making
- Team building
- Goal setting
- General housekeeping
- Coaching and mentoring
- Performance management
- Employee developement
- Hiring and Onboarding
- Accountability
- Building Customer Loyalty
- Visual merchandising
- Strategic Planning
- Results driven mindset
- Scheduling and labor management
- Cash handling and financial accountabilty
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40-50 staff members.
- Successfully recruited, trained and develop high performing team
- Promoted team members into leadership positions through coaching and development.
- Consistently achieved or exceeded sales and performance goals
- Managed labor and payroll while maintaining excellent customer service
- Maintained in inventory accuracy and minimized product loss
- Improved team performance by implementing effective onboarding and training programs
- Earned recognition fro exceeding sales goal and delivering exceptional customer service
Languages
English
Native or Bilingual
tagalog
Native or Bilingual
Timeline
Coffee House Leader
Starbucks
10.2025 - Current
Store Manager
Bath & Body Works
04.2016 - 10.2025
Store Manager
Claire's Boutique
03.2003 - 06.2016
High School Diploma -
Hamilton High
No Degree - Nursing
Santa Monica College