Chira Payton

Handled multi-line phone system with ease, addressing each caller's needs promptly while maintaining a courteous demeanor.

Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.

Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Promoted a welcoming environment for diverse populations by offering language assistance services when necessary.

Pick up and deliver service request items, blood work, specimens, and lab results, to Labs at Kaiser clinics and hospitals.

Serve as resource person to co-workers by answering procedure questions & assisting in problem solving.

Must have the ability to lift objects of approximately 55 lbs in weight. Drive company vehicle and have knowledge of Los Angeles and Orange county freeways.

Verified package information to check for accuracy and completeness.

Logged delivery information in tracking systems to enable real-time delivery status.

Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.

Adhered to schedules and safety protocols to enhance transportation service.

Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.

Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.

Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.

Helped elderly and disabled passengers board and exit bus.

Provided route, schedule and fare information to passengers. Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.

Collected mail from distribution and prepared in sequence for efficient delivery.

Delivered and collects mail on foot or by vehicle under varying road and weather conditions.

Maintained professional and effective public relations with customers and community members.

Used portable electronic scanner to track parcels and record tracking progress.

Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Analyzed marketing information and translated it into strategic plans for store operations.

Increased brand exposure by utilizing targeted marketing campaigns. Gathered competitor data, analyzing pricing, product sales and marketing strategies.

Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.

Communicate with several managers for different offices using a three monitor computer, emailing, and handling a high volume of inbound/outbound calls.