CHIPPY MATHEW
Saskatoon,SK
Summary
Experienced and seasoned Direct Support Worker skilled in compassionate caregiving and proficient in Crisis Management. Dedicated service oriented leveraged patient care expertise with strong communication skills to enhance client well-being and foster supportive environments. Proven track record in improving operational efficiency and client satisfaction, demonstrating a commitment to excellence and a deep understanding of health, safety and administration requirements. Kind and knowledgeable Childcare provider well-versed in maintaining safe and nurturing environments for children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Worker
Karis Disability Services
2024.07 - Current
- Assisted disabled clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained clean, safe, and well-organized patient environment.
- Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcome.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Ensured safety of clients by closely monitoring environments and addressing potential hazards proactively.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Participated in ongoing training programs to stay current on industry trends and best practices for direct support work.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored progress and documented patient health status changes to keep care team updated.
Direct Support Worker
Variety Place
2023.07 - 2024.06
- Conducted regular assessments of clients'' progress, adjusting care plans as needed to promote ongoing improvement.
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained open lines of communication between team members, ensuring timely updates on client progress or concerns.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed strong relationships with clients and their families, fostering a supportive environment for success.
- Supported clients in developing new skills through hands-on learning opportunities and engaging activities.
Food Service Worker
Heartland Health Region (SHA)
2023.08 - 2024.05
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Child Care Worker
Prairie Kids Childcare
2022.03 - 2023.06
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
Supervisor
Red Swan Pizza
2019.01 - 2022.02
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
Samsung India Limited
2016.03 - 2017.05
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Office Administration -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2018
Skills
- Compassionate Caregiving
- Child Supervision
- Crisis Management
- Communication
- Activity Planning
- Computer Knowledge
- Responsive and Reliable
- Solutioning
- Decision Making
- Medication Administration
- Time Management
Languages
English
Native or Bilingual
Certification
- First - Aid
- CPR
- Food safety level 1
- PART
- TLR (Transfer lift repositioning)
Timeline
Direct Support Worker
Karis Disability Services
2024.07 - Current
Food Service Worker
Heartland Health Region (SHA)
2023.08 - 2024.05
Direct Support Worker
Variety Place
2023.07 - 2024.06
Child Care Worker
Prairie Kids Childcare
2022.03 - 2023.06
Supervisor
Red Swan Pizza
2019.01 - 2022.02
Customer Service Representative
Samsung India Limited
2016.03 - 2017.05
Office Administration -
Conestoga College Institute of Technology And Advanced Learning
- First - Aid
- CPR
- Food safety level 1
- PART
- TLR (Transfer lift repositioning)
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