Chioma Adibe
DATA ANALYST
Brampton,Ontario
Summary
Results-driven data analyst, skilled at leveraging advanced data analysis techniques and tools in analyzing market data, customer behavior, and performance metrics. Ability to communicate complex findings to stakeholders and collaborate cross-functionally to implement actionable recommendations for strategic decision-making.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Data Analyst
Elvino
01.2022 - 05.2024
- Executed complex SQL queries to extract, clean, and manipulate data from relational databases, ensuring data quality, integrity, and accuracy for analysis.
- Analyzed production data and identified workflow improvements, reducing material waste by 33% and increasing throughput by 22%.
- Increased operational efficiency by 20% through the development of SQL queries to automate data extraction and reporting processes.
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
- Developed and maintained documentation for data analysis processes and methodologies, ensuring reproducibility and transparency in analysis workflows.
Data Analyst Intern
MITACS Business Strategy Internship - Nanaimo Chamber of Commerce
02.2021 - 06.2021
- Participated in requirements meeting with Chamber executives to understand project goals and objectives.
- Managed and analyzed survey data using Excel and provided actionable insights to Chamber leadership on areas for improvement in services and programs.
- Developed interactive dashboards in Tableau to visualize economic trends, facilitating data-driven decision-making for local businesses.
- Utilized Pivot Tables to analyze data and generate insights that supported targeted engagement and member retention strategies.
- Participated in data validation and quality assurance activities to ensure the accuracy and integrity of analytical outputs, supporting the Chamber's commitment to data-driven decision-making and accountability.
- Engaged in ongoing learning and professional development opportunities to enhance proficiency in data analysis tools and techniques, including attending workshops, training sessions, and online courses.
Customer Experience Team Lead/Trainer
McDonald's
09.2017 - 06.2019
- Led a team of customer service representatives, and collaborated with cross-functional teams to deliver exceptional customer experiences, ensuring high satisfaction levels and repeat business.
- Implemented training programs on customer service best practices, effective communication techniques, and conflict resolution skills, improving overall team performance.
- Utilized Excel to track key performance metrics, including service speed, order accuracy, and customer wait times, identified trends and implemented corrective actions to enhance operational efficiency.
- Resolved customer complaints and inquiries promptly and effectively, addressing concerns with empathy, and finding appropriate solutions, and received customer satisfaction scores of 4.9 out of 5.
- Collaborated with restaurant managers and cross-functional teams to implement initiatives aimed at improving the overall customer experience, such as menu enhancements, service process improvements, and technology upgrades.
Education
Master of Business Administration (MBA) -
Vancouver Island University
British Columbia, Canada10.2021
Master of Science in International Management (MScIM) -
Vancouver Island University
10.2021
Post Graduate Diploma in Business Administration -
Nnamdi Azikiwe University
10.2014
Bachelor of Science -
Imo State University
Imo State, Nigeria10.2009
Skills
- SQL, R, Python, Big Query, MySQL
- Data Visualization and Presentations
- Excel(Pivot Tables, VLOOKUP, Data Analysis Functions), Microsoft Word, Power Point
- Analytical Thinking and Problem Solving
- Excellent Communication and Time Management
- Cross-functional collaboration, Conflict Management
- Tableau, Power BI, ggplot2
- Attention to Detail, Quick Learner
- Data Cleaning, Data Modeling, ETL processes
Certification
- Google Data Analytics Professional Certification
- Business Intelligence Analyst Professional Certification
- Project Management Professional Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analyst
Elvino
01.2022 - 05.2024
Data Analyst Intern
MITACS Business Strategy Internship - Nanaimo Chamber of Commerce
02.2021 - 06.2021
Customer Experience Team Lead/Trainer
McDonald's
09.2017 - 06.2019
Master of Business Administration (MBA) -
Vancouver Island University
Master of Science in International Management (MScIM) -
Vancouver Island University
Post Graduate Diploma in Business Administration -
Nnamdi Azikiwe University
Bachelor of Science -
Imo State University