Excellence-driven Program Coordinator with more than 5 years’ experience providing project management support including defining the project, scoping, ensuring tasks and deliverables are on schedule, stakeholder management, risk management and mitigation and document control. Able to independently handle tasks and deliver results as part of a larger team. Excellent at eliciting, collating, and protecting data and information throughout project lifecycle. A responsive and dedicated player with experience in healthcare, education, and IT industries.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
ADMINISTRATIVE AND PROJECTS ASSISTANT
Sunnybrook Dept. of Medicine
Toronto, ON
03.2022 - 06.2023
(Healthcare)
Managed outpatient clinic which includes clinical data management; patient or internal/external stakeholder communication and relationship management; creating document to facilitate communication between provider, healthcare facilities or third-party organizations; executing or requesting authorization to process incoming and outgoing requests while ensuring proper control; improve business processes to ensure seamless operation, processing all billing, and resolving billing queries
Coordinated clinical research project including study participants’ eligibility pre-screening and screening/interviewing, recording study data to Case Report Forms (CRF), participant scoring, data entry into electronic database while strictly adhering to study protocol, regulatory guidelines, and best practices
Assist in project planning, execution and conclusion within the Cardiology Division including software integration, event planning and construction
Super user of Electronic Health Record (EHR), providing daily EHR support to other medical and administrative staff
Managed office resources, ensuring supplies are available to complete activities without interruptions.
BUSINESS ANALYST
Verodaz Sys Ltd
01.2017 - 12.2020
Facilitated requirements gathering sessions through brainstorming meetings, interviews, questionnaires, workshops, and user observations in delivering clear and concise requirement documentation, reducing errors by up to 50%
Collaborated with and facilitated communication between stakeholders in the development of robust information management and revenue collection software for clients, leading to considerable revenue increase
Actively participated in product specification description, and project objective description to support a smooth Software Development Life Cycle (SDLC)
Led team of 4 in creating presentations detailed business analysis to 23 retail stores, outlining problems, and offering business solutions
Identified and implemented new processes and systems to reduce costs and increase efficiency
Handled data entry, validation, and verification in preparation for loading into data warehouse and report generation which resulted in up to 95% data accuracy
Extracted and analyzed data using SQL database and R visualization tool to support HR project which provided insight into employee status and led to massive hire of new employees across 16 subsidiaries in an Oil and Gas company.
DATABASE ADMINISTRATOR
Moorefield School
06.2014 - 12.2016
Managed project portfolio from initiation to completion
Liaised with parent council on projects
Managed company database to store, organize and ensure database remains reliable, up to date and consistent
Effectively managed data on admissions and enrolment; student and staff profiles; scheduling and attendance; and academic reporting with over 6800 records
Handled resource allocation, employee supervision, engaged in hiring events and staff training/development activities
Performed administrative duties to ensure smooth run of organization and optimize processes
Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
IT SUPPORT SPECIALIST/INSTRUCTOR
Moorefield School Ekpan
09.2009 - 07.2012
Tutored 4 classes and provided support in laboratory work
Designed and developed an automated school report card database system
Development, testing and deploying technical solutions
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
Monitored IT use to maintain compliance with established processes, policies, and guidelines
Supported new infrastructure planning and deployment to meet organizational expectations
Installed and supported desktop software titles and add-ons
Removed and replaced old hardware during routine upgrades and system repairs.
Education
Master of Science - Data Warehousing and Data Mining
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