CHIOMA UMUNNAKWE

Company Overview: Real Estate

• Primary contact for Dayforce troubleshooting and auditing to ensure data integrity, reliability, and consistency.
• Collaborated with senior management to address human capital challenges by focusing on talent acquisition, organizational design, and performance management.
• Investigated and resolved matters related to role and user access, workforce management, payroll discrepancies, benefit elections, entitlement policies, recruiting, onboarding, training initiatives and employee development programs.
• Developed innovative processes for efficient data and workforce management.
• Evaluated hiring, termination of service, and payroll administration during audits.
• Optimized HCM processes and workflows to enhance efficiency.
• Executed statistical demographic reporting and data analysis.
• Monitored application updates and provided communication on new releases.
• Performed system configurations, HR imports, and secure file transfer migrations to ensure optimal performance.
• Provided general administrative support to employees and management on HR-related policies and processes.
• Delivered biweekly training sessions to various managerial levels, ensuring effective technical support across Dayforce functionalities.
• Ensured an accurate organizational structure by regularly updating property lists, ledger codes, and job allocations.
• Set up and upheld chartered accounts in the general ledger for financial tracking.
• Resolved intricate system issues in coordination with Dayforce SMEs.

• Company Overview: Capital Market.
• Conducted approximately 10-15 investor verifications every day for both domestic and foreign parties to ensure compliance.
• Delivered weekly departmental training sessions focused on operational risk management tools.
• Oversaw maintenance and review of more than 22 project risk registers and mitigation plans.
• Streamlined stakeholder interactions to maintain well-informed parties on project development.

• Company Overview: Retail
• Utilized PeopleSoft and UltiPro to handle over 500 monthly transactions concerning job roles, compensation adjustments, and union memberships.
• Verified transactions for compliance with union contracts and company policies.
• Researched and provided recommendations on improving procedural efficiencies for the Employment Law Department and Employment Verification Exceptions.

• Company Overview: Retail
• Managed leave programs and policies in line with relevant federal and state laws as well as company policies.
• Reviewed and processed over 350 monthly leave of absence claims for union and nonunion store associates in the Tristate area of Maryland, Pennsylvania, and Virginia, in compliance with the Family Medical and Leave Act (FMLA) legal requirements.
• Coordinated over 500 associate benefit programs, including short-term disability, long-term disability, and worker's compensation.
• Researched and advised associates of their benefits continuation rights as defined by company policy.

• Company Overview: Higher Education
• Facilitated administrative and operational inquiries as main contact point.
• Established professional and collaborative working relationships with company associates and external parties.
• Managed communications effectively by screening telephone calls, routing to appropriate personnel, reviewing mail and typing correspondence.
• Supported Director of Operations in organizing department files, maintaining calendar events, and attending weekly open house sessions as needed