Chioma Okon
Scarborough,ON
Overview
15
15
years of professional experience
Work History
Library Assistant
University of Nigeria
Enugu, Enugu
09.2018 - 12.2023
- Answered patrons' questions and assisted in finding materials requested.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Returned books to circulation by placing on proper shelves.
Bank Teller
Sterling Bank Nigeria
Awka, Anambra
02.2014 - 12.2014
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Reconciled cash and checks against computer records at end of shift.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Balanced daily cash deposits and vault inventory with zero error rate.
Customer Service Officer
Sterling Bank, Nigeria
Awka , Anambra
01.2015 - 04.2017
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees on company policies related to customer service practices.
- Collaborated with other departments within the organization on various projects.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Payroll Intern
Intels Integrated Logistics Services
Port-Harcourt, Rivers, Nigeria
01.2010 - 12.2010
- Managed garnishments by calculating amounts due and ensuring timely payments were made.
- Assisted in the preparation of payroll documents, such as time sheets and attendance records.
- Prepared monthly journal entries related to payroll activity.
- Worked closely with human resources (HR) to safeguard confidential employee data.
Receptionist Intern
Digital Dreams
Enugu , Enugu, Nigeria
01.2009 - 04.2009
- Ordered office supplies when needed.
- Provided customer service support to internal staff and external customers.
- Managed the reception area, including keeping it clean and organized.
- Provided directions to visitors looking for specific locations within the building.
- Handled all incoming mail, packages, deliveries, and courier services.
- Assisted with administrative tasks such as filing documents, data entry, and scanning paperwork.
Education
Higher National Diploma - Marketing
Federal Polytechnic
Owerri Imo State Nigeria02-2013
High School Diploma -
Federal Polytechnic
Owerri Imo State, Nigeria01-2010
Postgraduate Diploma - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ONSkills
Vendor Relations
Team Collaboration
Attention to Detail
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Communication
- Teamwork and Collaboration
- Reliability
- Dedicated
- Goal Oriented
Timeline
Library Assistant
University of Nigeria
09.2018 - 12.2023
Customer Service Officer
Sterling Bank, Nigeria
01.2015 - 04.2017
Bank Teller
Sterling Bank Nigeria
02.2014 - 12.2014
Payroll Intern
Intels Integrated Logistics Services
01.2010 - 12.2010
Receptionist Intern
Digital Dreams
01.2009 - 04.2009
Higher National Diploma - Marketing
Federal Polytechnic
High School Diploma -
Federal Polytechnic
Postgraduate Diploma - Marketing Management
Centennial College of Applied Arts And Technology
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