Chioma Okechukwu
Sydney Mines,NS
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Supervisor
Intelcom
11.2022 - 12.2023
- Demonstrating excellent customer service skill with the ability to take ownership in assisting, researching and resolving customer issue
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Package Handler
Walmart
03.2021 - 11.2022
- Identified and adjusted workstation arrangements, work practices and workflow to reduce risk factors
- Performed wide range of physical activities, including pulling, reaching, bending over, climbing and kneeling
- Maintained team productivity with well-organized storage, staging and shipment areas
- Verified shipment contents against paperwork to minimize errors
- Stacked and moved pallets to proper storage area
- Worked quickly to process shipments and meet customer demands
- Labeled containers with identifying tags and marks.
Information and customer service specialist
C O Maya Basic Collection
03.2017 - 02.2021
- Informed customers of promotions and special offers to increase sales
- Assisted callers with navigating corporate website and self-service options
- Responded quickly to customer queries through email, phone, social media and corporate website
- Answered inbound calls to handle various concerns, set appointments and close sales
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Delivered fast and friendly service to handle questions and service complaints
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Representative
SHINING STAR REAL ESTATE AND INVESTMENT COMPANY
02.2016 - 03.2017
- Answered inbound calls to handle various concerns, set appointments and close sales
- Anticipated needs and resolved problems to keep customers happy
- Addressed and resolved customer concerns and complaints
- Created and entered enrollment applications for new consumers in company database
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries
- Set up customer accounts in system and updated details to reflect current information
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
- Conferred with customers by telephone or in-person to provide information about products or services
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
Education
Bachelor of Arts in English and literary studies -
Anambra State University
Post graduate diploma in Business Management -
Cape Breton University, Sydney, Nova Scotia. Canada
07.2017
Skills
- Health and Safety Compliance
- Operations Monitoring
- Team Collaboration
- Inventory Organization
- Attention to Detail
- Package Scanning
- Operations Management
- Inventory Control
- Business Development
- Staff Management
- Employee Motivation
- Project Management
Languages
English
Full Professional
Timeline
Supervisor
Intelcom
11.2022 - 12.2023
Package Handler
Walmart
03.2021 - 11.2022
Information and customer service specialist
C O Maya Basic Collection
03.2017 - 02.2021
Customer Service Representative
SHINING STAR REAL ESTATE AND INVESTMENT COMPANY
02.2016 - 03.2017
Bachelor of Arts in English and literary studies -
Anambra State University
Post graduate diploma in Business Management -
Cape Breton University, Sydney, Nova Scotia. Canada
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