Chioma Nwoye-Alex
London,ON
Summary
Accomplished Account Manager known for cultivating and sustaining partnerships, retaining key accounts, and optimizing profit channels. A dynamic leader with a proven track record in expanding professional networks, influencing decision-makers, and crafting successful strategies. Recognized for exceptional interpersonal skills and dedication to providing outstanding customer service. Tech-savvy and adaptable, with a knack for quickly mastering new software applications. Excels in public interactions, consistently delivering value through strategic time management and planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Public Relations/Marketing Manager
Aceland Royale Gardens Hotel
02.2021 - Current
- Manage the hotel's public relations efforts, including media relations, crisis communication, and reputation management
- Develop and maintain relationships with media outlets, bloggers, and influencers to secure press coverage and enhance brand awareness
- Work closely with the sales team to develop and execute promotional activities and special events to drive revenue growth
- Conduct market research to identify trends, opportunities, and customer needs, and use insights to improve business marketing strategies
- Monitor and analyze marketing and PR performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.
- Designed and implemented strategic business plan objectives
- Analyzed campaign results to identify areas for improvement and implement data-driven strategies for future initiatives
Account Manager
CITCC Nigeria Limited
01.2018 - 01.2021
- Managed company key accounts (MTNN, IHS, ATC, AIRTEL, GLOBACOM, AIRTEL and SURBURBAN)
- Developed Strategic Marketing Plan and Implementation Process
- Developed Business Solutions to Clients on all existing market
- Increased the company revenue through effective sales support
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Anticipated clients' needs by staying in touch on regular basis
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Built client relationships by acting as liaison between customer service and sales teams.
Sales & Marketing Officer
Aceland Industries Ltd
09.2015 - 12.2017
- Attended industry events and workshops to represent the company by networking to create product/brand awareness.
- Identified weaknesses in existing marketing campaigns and developed pragmatic solutions within budgetary constraints.
- Communicated with senior management about marketing initiatives and project metrics, as well as to brainstorm fresh strategies.
- Created content for the company website including promotional campaigns to increase revenue.
- Initiated marketing strategy for the company in line with company objectives.
- Developed trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Suggested innovative ideas to increase sales by 15% and improve customer experience.
Education
Bachelor in English Literature -
Babcock University
Ogun State07.2013
Customer Relationship Marketing and Sales Management -
Fanshawe College
London, ON06.2024
Skills
- Data Analysis
- Project Management
- Digital Marketing
- Customer Relationship Management (CRM)
- Market Research
- Communication skills
- Leadership
- Time Management
- Critical Thinking
- Problem Solving
- Attention to Detail
- Adaptability
- Active Listening
- Salesforce CRM Software
- Brand Development
Certification
- Excel Essential Training (Microsoft 365)
- Customer Journey Mapping
- How to find sales leads
- Content Marketing
- Trailhead by Salesforce: Customer Relationship Management (CRM)
Accomplishments
- Implemented data-driven decision-making processes, resulting in improved efficiency and productivity.
- Successfully managed and resolved complex customer issues, maintaining a 95% customer satisfaction rate.
- Completed professional certifications or training programs relevant to my field, enhancing skills and expertise.
- Received recognition from my college and professor for outstanding performance.
- Established strategic partnerships with key industry players, leading to a 15% increase in market share (Globacom Nigeria, MTNN, IHS and ATC).
- Led a team project analyzing consumer behavior trends in digital marketing, resulting in actionable insights for businesses and recognition from professors for strategic thinking.
Timeline
Public Relations/Marketing Manager
Aceland Royale Gardens Hotel
02.2021 - Current
Account Manager
CITCC Nigeria Limited
01.2018 - 01.2021
Sales & Marketing Officer
Aceland Industries Ltd
09.2015 - 12.2017
Bachelor in English Literature -
Babcock University
Customer Relationship Marketing and Sales Management -
Fanshawe College