Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Chioma Nwoye-Alex

London,ON

Summary

Accomplished Account Manager known for cultivating and sustaining partnerships, retaining key accounts, and optimizing profit channels. A dynamic leader with a proven track record in expanding professional networks, influencing decision-makers, and crafting successful strategies. Recognized for exceptional interpersonal skills and dedication to providing outstanding customer service. Tech-savvy and adaptable, with a knack for quickly mastering new software applications. Excels in public interactions, consistently delivering value through strategic time management and planning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Public Relations/Marketing Manager

Aceland Royale Gardens Hotel
02.2021 - Current
  • Manage the hotel's public relations efforts, including media relations, crisis communication, and reputation management
  • Develop and maintain relationships with media outlets, bloggers, and influencers to secure press coverage and enhance brand awareness
  • Work closely with the sales team to develop and execute promotional activities and special events to drive revenue growth
  • Conduct market research to identify trends, opportunities, and customer needs, and use insights to improve business marketing strategies
  • Monitor and analyze marketing and PR performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.
  • Designed and implemented strategic business plan objectives
  • Analyzed campaign results to identify areas for improvement and implement data-driven strategies for future initiatives

Account Manager

CITCC Nigeria Limited
01.2018 - 01.2021
  • Managed company key accounts (MTNN, IHS, ATC, AIRTEL, GLOBACOM, AIRTEL and SURBURBAN)
  • Developed Strategic Marketing Plan and Implementation Process
  • Developed Business Solutions to Clients on all existing market
  • Increased the company revenue through effective sales support
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
  • Anticipated clients' needs by staying in touch on regular basis
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Built client relationships by acting as liaison between customer service and sales teams.

Sales & Marketing Officer

Aceland Industries Ltd
09.2015 - 12.2017
  • Attended industry events and workshops to represent the company by networking to create product/brand awareness.
  • Identified weaknesses in existing marketing campaigns and developed pragmatic solutions within budgetary constraints.
  • Communicated with senior management about marketing initiatives and project metrics, as well as to brainstorm fresh strategies.
  • Created content for the company website including promotional campaigns to increase revenue.
  • Initiated marketing strategy for the company in line with company objectives.
  • Developed trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
  • Suggested innovative ideas to increase sales by 15% and improve customer experience.

Education

Bachelor in English Literature -

Babcock University
Ogun State
07.2013

Customer Relationship Marketing and Sales Management -

Fanshawe College
London, ON
06.2024

Skills

  • Data Analysis
  • Project Management
  • Digital Marketing
  • Customer Relationship Management (CRM)
  • Market Research
  • Communication skills
  • Leadership
  • Time Management
  • Critical Thinking
  • Problem Solving
  • Attention to Detail
  • Adaptability
  • Active Listening
  • Salesforce CRM Software
  • Brand Development

Certification

  • Excel Essential Training (Microsoft 365)
  • Customer Journey Mapping
  • How to find sales leads
  • Content Marketing
  • Trailhead by Salesforce: Customer Relationship Management (CRM)

Accomplishments

  • Implemented data-driven decision-making processes, resulting in improved efficiency and productivity.
  • Successfully managed and resolved complex customer issues, maintaining a 95% customer satisfaction rate.
  • Completed professional certifications or training programs relevant to my field, enhancing skills and expertise.
  • Received recognition from my college and professor for outstanding performance.
  • Established strategic partnerships with key industry players, leading to a 15% increase in market share (Globacom Nigeria, MTNN, IHS and ATC).
  • Led a team project analyzing consumer behavior trends in digital marketing, resulting in actionable insights for businesses and recognition from professors for strategic thinking.

Timeline

Public Relations/Marketing Manager

Aceland Royale Gardens Hotel
02.2021 - Current

Account Manager

CITCC Nigeria Limited
01.2018 - 01.2021

Sales & Marketing Officer

Aceland Industries Ltd
09.2015 - 12.2017

Bachelor in English Literature -

Babcock University

Customer Relationship Marketing and Sales Management -

Fanshawe College
Chioma Nwoye-Alex