Princess Vivian Ezeh
Ottawa,Ontario
Summary
Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Associate (Part-time)
Switch Health
08.2021 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Served customers professionally outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Helped improve client experience for COVID-19 testing inquires
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
CEO
VIDAB Hair
07.2017 - Current
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Negotiated contracts with stylists and photographers to organize photo shoots.
- Oversaw hiring, training and direction of creative personnel to achieve optimal results.
Business Development Representative /Account Manager, Inside Sales
SoftChoice Canada
Ottawa, ON
09.2021 - 08.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Pursued website inquiries in specific territories to increase potential customer base.
- Vetted incoming leads to ensure that leads that boost revenue generation were passed on to sales and BDR teams
- Managed inbound Microsoft partner referral leads to ensure that they are actioned timely
- Communicated effectively with all areas of sales and Revenue generation
- Brought in new accounts through successful networking strategies and promotional approaches.
- Increased company Net new accounts by 80% in Q2 alone
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Achieved $50000 in monthly revenue, exceeding objectives by 75%.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
Implementation Specialist
Filament
03.2021 - 04.2022
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Upsold products and services to increase company revenue by 50% beyond [3months targets.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Built and implemented Chatbot technology systems to help drive user conversations and reduce client overhead costs by 60%
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Legal CPQ Cordinator
Ceridian
09.2020 - 02.2021
- Fostered relationships with vendors to promote positive working relationships.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Modified and directed project plans to meet organizational needs.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Successfully Coordinated and managed Legal CPQ deliverables
- Successfully coordinated and facilitated Legal CPQ UAT Testing
Paralegal ( Part-time Startup )
DroneEntry Technologies
09.2017 - 09.2020
- Prepared legal briefs, motions and pleadings.
- Reduced project lags by coaching staff on best practices and company processes.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Cooperated with legal teams to create performance documents for curative action planning.
- Implemented emergency procedures to save time and spearhead specific legal projects.
- Developed project management processes to improve cost-effective service to clients.
- Established knowledge-sharing culture through focused communications to publicize benefits.
- Drafted the MOU that led to a significant partnerships between the startup and its Hong-Kong partners
Recruiter
RPM Group
08.2019 - 08.2020
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
IT Project Coordinator
CIBC
05.2017 - 08.2017
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Conducted UAT Testing for the System upgrade release
- Managed and maintained project documentation, Raid logs e.t.c.
Education
MBA - Human Resource Management
Jack Welch Management Institute
Texas06.2022
Master of Science - Project Management
Carleton University
Ottawa, ON06.2020
Bachelor of Arts - Business Law in A Global Context
Carleton University
Ottawa, ON06.2017
Skills
- Issue and Complaint Resolution
- Mac Systems
- MS Office
- Project Management
- Conflict resolution
- Account Vetting
- Strategic Sourcing
- Boolean searching
- Contract Negotiation
- Lead Generation
Accomplishments
- Coordinated the successful UAT and implementation of over 40 banking applications unto the DCP platform for CIBC in August 2017
- Drafted Legal documentation that led to the successful start-up funding for DroneEntry Technologies Corp.
- Drafted the MOU that led to the partnership between DroneEntry & its Aerospace partners in Hong Kong
- Increased Sales revenue by 60% at RPM in Sep 2019.
- Started my own beauty hair line VIDAB Hair that has clients in North America, London, America & Nigeria
- Current Honors MBA student at Jack Welch Management institute
Certification
- Women in Tech Sales Alum 2021
- Certificate In Human Resources
- Master Certificate in Project Management - Carleton University Ottawa . June 2020
Timeline
Business Development Representative /Account Manager, Inside Sales
SoftChoice Canada
09.2021 - 08.2022
Customer Experience Associate (Part-time)
Switch Health
08.2021 - Current
Implementation Specialist
Filament
03.2021 - 04.2022
Legal CPQ Cordinator
Ceridian
09.2020 - 02.2021
Recruiter
RPM Group
08.2019 - 08.2020
Paralegal ( Part-time Startup )
DroneEntry Technologies
09.2017 - 09.2020
CEO
VIDAB Hair
07.2017 - Current
IT Project Coordinator
CIBC
05.2017 - 08.2017
MBA - Human Resource Management
Jack Welch Management Institute
Master of Science - Project Management
Carleton University
Bachelor of Arts - Business Law in A Global Context
Carleton University
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