Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
AccountManager
CHIOMA MBONU

CHIOMA MBONU

Scarborough,ON

Summary

Experienced support worker dedicated to providing personalized care for children, elderly, and disabled individuals. Skilled in creating a safe and supportive environment, managing medication schedules, and assisting with daily activities. Recognized for strong commitment, empathy, and ability to build meaningful relationships with clients and their families.

Overview

7
7
years of professional experience

Work History

Personal Support Worker

Rockcliffe Care Community (Placement)
01.2025 - 04.2025
  • Assisted with daily living activities, running errands, and household chores.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Measured resident's s urine output and properly emptied their designated catheter.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in checking resident's vital signs like weight, height and temperature body.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Childcare Assistant

Private Residence
05.2024 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Read and told stories to promote and support overall language development.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Supervised free play and other activities to keep children safe.

Kitchen Helper

Nilgiri's Restaurant
05.2024 - Current
  • Followed supervisor instructions to complete tasks on time.
  • Followed recipes and chef instructions to prepare food correctly.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.
  • Lifted and carried heavy materials.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Operations Customer Service Manager

Mayfresh Mortgage Bank Ltd
10.2018 - 02.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Diploma - Personal Support Worker

Canadian Institute of Management & Technology
Malton, ON
04-2025

Bachelor of Arts - History & International Studies

Imo State University
Owerri, Nigeria

GED -

Federal Government Girls' College, Abuloma (FGGC)
Nigeria

Skills

  • Mobility Support
  • Meal Preparation and Nutrition
  • Proper documentation, charting, report & recordkeeping
  • Companionship and Emotional Support
  • Crisis intervention
  • Behavior management
  • Excellent Communication
  • Time Management
  • Medication Management
  • Problem Solving
  • Proper lifting & transfer
  • Bathing, feeding, dressing & toileting assistance
  • Cultural sensitivity
  • Safety awareness
  • Knowledge in MS word, Excel, PowerPoint & Outlook

Languages

English
French
Igbo

Certification

Standard First Aid & CPR/AED Level C – Red Cross Ontario, Canada (2024)

Gentle Persuasive Approach in Dementia Care – Advanced Gerontological Education (2024)

N-mask Fit Test - Ontario, Canada

Vulnerability Sector Check - Toronto Police

Customer Relationship Management - ICRM Lagos


Reference

Available upon request

Timeline

Personal Support Worker

Rockcliffe Care Community (Placement)
01.2025 - 04.2025

Childcare Assistant

Private Residence
05.2024 - Current

Kitchen Helper

Nilgiri's Restaurant
05.2024 - Current

Operations Customer Service Manager

Mayfresh Mortgage Bank Ltd
10.2018 - 02.2024

Diploma - Personal Support Worker

Canadian Institute of Management & Technology

Bachelor of Arts - History & International Studies

Imo State University

GED -

Federal Government Girls' College, Abuloma (FGGC)

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