Summary
Overview
Work History
Education
Skills
References
Timeline
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Chioma Madu

Ottawa,ON

Summary

Customer Service Specialist with a proven ability to prioritize tasks and multi-task effectively in high-pressure environments. Recognized for expertise in resolving escalated customer support issues while contributing to team success and achieving business objectives. Core competencies include effective communication, conflict resolution, and team collaboration. Aiming to leverage skills in a dynamic organization focused on customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Robertson Amusements
Orangeville, Ontario
10.2024 - 10.2024
  • Educated customers on products and services offered by the company.
  • Provided customer service in a courteous and professional manner.
  • Processed payments and updated balances and customer totals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with other departments within the organization on various projects.

Customer Service Advocate

Feccox Pharmaceutical Limited
07.2021 - 06.2024
  • Assisted management with the development of new strategies for improved customer satisfaction.
  • Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Coordinated with internal teams to ensure timely and successful delivery of products according to client needs.
  • Expressed appreciation for patronage, inviting, and encouraging customer return visits.

School Secretary

Bennie International School
09.2018 - 09.2019
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Coordinated events such as parent-teacher conferences and graduation ceremonies.
  • Maintained student records, including attendance data and grade reports.
  • Prepared memos, agendas, newsletters, reports and other documents for distribution.
  • Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
  • Provided administrative support to the principal, teachers, and other school personnel.

Education

College Level Certificate - Information Technology

British Computer Society
United Kingdom
02-2020

Bachelor of Science - Industrial Chemistry

Federal University of Technology, Owerri
02-2017

Skills

  • Event planning
  • Clear Verbal and Written Skills
  • Strategy development
  • Active listening
  • Multitasking
  • Empathy
  • Documentation
  • Teamwork

References

References available upon request.

Timeline

Customer Service Officer

Robertson Amusements
10.2024 - 10.2024

Customer Service Advocate

Feccox Pharmaceutical Limited
07.2021 - 06.2024

School Secretary

Bennie International School
09.2018 - 09.2019

College Level Certificate - Information Technology

British Computer Society

Bachelor of Science - Industrial Chemistry

Federal University of Technology, Owerri

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Chioma Madu