CHIOMA IKERIONWU

MemberPlus Rewards Project: Implementing a points based program for local Co-op members to increase membership and retention.

• Collaborated with cross-functional teams at client’s site [Federated Co-operatives Limited], including project managers, developers and stakeholders to gather requirements, understand system functionalities and define test objectives
• Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
• Played a key role in successful software deployments at 300+ Co-op retail stores through diligent validation of release candidates against established acceptance criteria.
• Enhanced software quality by implementing comprehensive test plans and executing test cases, including functional, integration, and regression testing, to identify defects and ensure the stability and functionality of software applications in a highly integrated environment
• Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team
• Worked closely with developers to reproduce and troubleshoot complex bugs, facilitating timely fixes and enhanced product quality.
• Coordinated UAT Teams, ensured observed defects were logged, followed through with fixes and retesting of defects
• Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
• Continuously provided post – deployment and pilot support to the Business Teams

• Coordinated the test team on enhancements on digital products which caused the customer base to increase from 5 million to 12 million and generated 6 million transactions daily from 2 million within two years
• Led communication between the QA team and external vendor developers and improved project delivery turnaround time by 50% in one year
• Ensured user stories and acceptance criteria were 100% ordered, while leading the team to analyze each test component/phase of the systems development life cycle
• Coordinated review cycles including informal review, formal review, testing sign-off and quality assurance reviews
• Worked with Scrum Masters and Product Managers to define the testing methodology and manage test execution for small to large sized projects
• Coordinated, coached, and mentored younger QAs to analyze each test component/phase of the system development life cycle
• Led the team in all test phases Unit, integration, functional, sanity, regression, and user acceptance testing
• Hired competent team members for medium to large sized projects and BAUs

• ead QA on the Core Banking Application (Finacle v10) upgrade project costing about $16 million
• Led the QA team in-house and external vendor/contract QAs
• Developed specific test scenarios and procedures to be performed on the various modules to ensure Finacle v10 met the Business requirement for functionality improvement on the core banking application
• Planned and directed testing activities and maintained quality/industry standards for the bank’s processes
• Determined, negotiated and agreed on in-house quality procedures, standards and specifications
• Coordinated and carried out tests on new applications following the banks digitalization journey
• Led the team for the development of the User guide/manuals and facilitated Train-the -Trainer programs on enterprise/large scale projects to ensure proper handshake and handover of applications to the end users

• Worked with the project team to define the test strategy, test scope and estimate test timelines
• Successfully managed the test team on the project for the acquisition of FIN bank by First City Monument
• Participated in data extraction activities from the legacy application, coordinated all test phases including mock go-live sessions
• Fostered communication and collaboration between the QA teams from both banks to reduce test timeline by over 50% and improve the quality of output
• Identified 3 major impediments and assisted the team in identifying a path to deliver on the timeline commitments
• Identified process improvements for developing test scenarios and test cases and implemented them successfully

• Took a consultative approach in resolving customer issues
• Maintained correspondences between the bank and customers
• Supervised the customer service officers and other branch staff