CHIOMA EDDISON
Hamilton,ON
Summary
Empathetic and service-driven professional with customer service and student counseling experience, committed to supporting individuals facing housing instability and substance use challenges. Recently, I experienced homelessness firsthand and deeply understand the importance of compassionate, non-judgmental care. Equipped with strong communication skills, crisis response awareness, and a trauma-informed mindset, I am seeking to make a difference as Harm Reduction Worker at YWCA Hamilton.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dimension Technology
Manchester
08.2023 - 11.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Delivered friendly, respectful, and efficient service to a wide variety of clients.
- Helped resolve customer concerns calmly and empathetically in fast-paced settings.
- Demonstrated patience and communication skills essential to frontline support roles.
- Gathered customer feedback through surveys and used the data to improve customer service.
Student Counselor
Methodist Girls' High School
Yaba, Lagos
03.2021 - 07.2023
- Implemented prevention programs designed to help reduce negative behavior among teens.
- Monitored student attendance patterns to identify at-risk youth or those who may be experiencing difficulties in school or home life.
- Created an environment that is welcoming and supportive of all students' needs.
- Attended IEP meetings as needed to provide input on educational goals for special needs children.
- Supported a safe learning environment where all students can express themselves without fear of judgement.
Education
Bachelor of Science - Computer Information Systems
Babcock University
09-2019
Skills
- Trauma-informed, person-centered support
- Empathy and lived experience with homelessness
- Active listening and conflict resolution
- Harm reduction awareness (willing to be trained)
- Strong verbal and written communication
- Cultural sensitivity & inclusion
- Confidentiality & respectful engagement
- CPR/First Aid knowledge (willing to obtain)
Accomplishments
- Recognized as “Top Choice for Student Counselor” by peers and staff for compassionate leadership and listening skills.
Certification
- Customer Service Certification
- Project Management
Timeline
Customer Service Representative
Dimension Technology
08.2023 - 11.2024
Student Counselor
Methodist Girls' High School
03.2021 - 07.2023
Bachelor of Science - Computer Information Systems
Babcock University
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