Chioma Ayaborsi
Kamloops,BC
Summary
Accomplished Business Banking Relationship Manager with a proven track record at Union Bank, enhancing customer retention through exceptional relationship-building and management. Expert in loan structuring and portfolio management, I excel in creating customized financial solutions. My leadership in mentoring teams and strategic cross-selling initiatives has significantly contributed to revenue growth, showcasing my dedication and problem-solving prowess.
Experienced with fostering client relationships and delivering tailored financial services. Utilizes strategic planning to enhance client satisfaction and drive business growth. Track record of applying critical thinking and communication skills to navigate complex financial landscapes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Banking Relationship Manager
Union Bank
12.2023 - 04.2024
- Participated in community events as a representative of the bank, promoting brand visibility within the local business sector.
- Partnered with product specialists to develop and present customized financial solutions tailored to clients'' specific needs.
- Collaborated with credit analysts to expedite loan approvals, ensuring timely access to funds for clients.
- Enhanced customer retention rates through proactive relationship management strategies.
- Implemented tailored marketing initiatives to attract new business banking clients.
- Provided training and mentorship to junior team members, contributing to their professional growth in the field of business banking.
- Increased cross-selling opportunities for additional bank products through consistent communication with clients.
- Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
Relationship Manager
Fidelity Bank
06.2022 - 12.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Bank Teller
Zenith Bank
08.2021 - 02.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizingdiscrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Post-Baccalaureate Diploma - Economics And Political Science
Thompson Rivers University
Kamloops, None12-2025
Bachelor of Science - Accounting
Caritas University
Enugu Nigeria12-2017
Skills
- Loan structuring
- Portfolio management
- Cash flow forecasting
- Cross-selling products
- Credit assessment
- Willing to learn
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Decision-making
- Planning and coordination
- Team building leadership
- Relationship building and management
Certification
- Institute of Chartered Accountant of Nigeria ICAN May 2024
Institute of Chartered Accountant of Nigeria
Certified accounting body in Nigeria
Timeline
Business Banking Relationship Manager
Union Bank
12.2023 - 04.2024
Relationship Manager
Fidelity Bank
06.2022 - 12.2023
Bank Teller
Zenith Bank
08.2021 - 02.2022
- Institute of Chartered Accountant of Nigeria ICAN May 2024
Post-Baccalaureate Diploma - Economics And Political Science
Thompson Rivers University
Bachelor of Science - Accounting
Caritas University
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