Chioma Ayaborsi
Kamloops,BC
Summary
Dynamic professional with a proven track record in customer relationship management and database management, honed at Fidelity Bank and other notable institutions. Excelled in enhancing client satisfaction and loyalty, leveraging interpersonal communication and critical thinking skills. Achieved significant sales goals, demonstrating a keen ability to exceed performance metrics through strategic analysis and problem-solving.
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Library Assistant
St Mary's Catholic Church
02.2024 - 07.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Monitored library environments to maintain safe, hazard-free settings.
Relationship Manager
Fidelity Bank
06.2022 - 12.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Cashier
Zenith Bank
08.2021 - 02.2022
- Greeted customers entering bank and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager
Nosac Impex Company Ltd
04.2018 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Post-Baccaleurate Diploma - Economics And Political Science
Thompson River University
Kamloops, BC08.2026
Bachelor of Science - Accounting
Caritas University
Enugu Nigeria12.2017
High School Diploma -
Loral International School
Lagos Nigeria07.2013
Skills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Shelf reading
- Administrative Support
- Telephone Etiquette
- Customer Relationship Management
- Shelving materials
- Database Management
- Skilled researcher
- Budget Administration
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Data Entry
- Critical Thinking
- Interpersonal Communication
- Event Planning
Languages
English
Full Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
2024 Standard First Aid & CPR/AED Level C Certificate Number: 105299217
2024 FoodSafe Level 1 Certification
2024 Serve it Right Certification from Responsible Service BC
2024 Chartered Accountant with the Institute of Chartered Accountants of Nigeria (ICAN)
2022 Naloxone Training
Timeline
Library Assistant
St Mary's Catholic Church
02.2024 - 07.2024
Relationship Manager
Fidelity Bank
06.2022 - 12.2023
Cashier
Zenith Bank
08.2021 - 02.2022
Manager
Nosac Impex Company Ltd
04.2018 - 06.2021
Post-Baccaleurate Diploma - Economics And Political Science
Thompson River University
Bachelor of Science - Accounting
Caritas University
High School Diploma -
Loral International School
2024 Standard First Aid & CPR/AED Level C Certificate Number: 105299217
2024 FoodSafe Level 1 Certification
2024 Serve it Right Certification from Responsible Service BC
2024 Chartered Accountant with the Institute of Chartered Accountants of Nigeria (ICAN)
2022 Naloxone Training
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