Summary
Overview
Work History
Education
Skills
Certification
Voluteer
Reference
Timeline
Generic
Chinyere (Pearl) Ejikeme

Chinyere (Pearl) Ejikeme

Moncton,NB

Summary

Extensive experience in sales and customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems, and managing/tracking returns. The most important goal is to remove any potential causes of customer dissatisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Office/Operations Assistant

Lakowelakes, Golf And Country Estate
02.2022 - 06.2023
  • Implemented new system for tracking room availability, resulting in 15% increase in accuracy.
  • Assisted with managing delivery and measurement of guest service within assigned departments.
  • Worked in conjunction with General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Resolved over 90% of customer complaints within 24 hours, resulting in 25% increase in guest satisfaction
  • Developed and implemented training programs for front desk staff, resulting in 20% increase in guest satisfaction scores.
  • Assisted in training new front desk staff, resulting in 15% increase in guest satisfaction scores.
  • Ensured vendor payments and receipts for outstanding credits.
  • Offered first-line support to vendors for assistance on any product offered
  • Ensured statement of account requests sent to vendors within specific period (weekly, monthly, or quarterly
  • Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Ensured effective departmental communication and information systems through logs, department meetings, and operations meetings

Customer Service/Sales Associate

Mixta Africa
12.2020 - 01.2022
  • Addressed root causes and seek continuous improvements. Looked for ways to improve work processes
  • Obtained and evaluated all relevant information to handle inquiries and complaints
  • Provided one-call resolutions
  • Directed requests and unresolved issues to designated resource
  • Assisted customers with buying homes by creating lists of properties that are compatible with customers' needs and financial resources.
  • Coordinated appointments to show homes and land to prospective buyers.
  • Presented purchase offers to buyers and sellers for consideration and negotiated contracts on behalf of clients.
  • Organized property closings; oversee signing of documents and disbursement of funds.
  • Provided support and guidance through every step of process to establish trust and confidence with clientele.
  • Worked closely with Sales, Suppliers, inventory, and other support teams to achieve customer satisfaction.
  • Communicated and coordinated with internal departments

Education

Bachelor of Arts - English Language And Literature

Abia State University
Nigeria
07.2016

Skills

  • Excellent customer service
  • Good networking skills
  • Leadership acumen and good team spirit
  • Excellent decision-making ability
  • Ability to work under minimal supervision
  • Good command of written and spoken English
  • Positive disposition to learning
  • Good work ethic
  • MS Excel
  • Ability to prioritize and meet deadlines in demanding environment
  • Ability to understand work and business processes

Certification

  • Transformational Hospitality Service Culture, 2022
  • LinkedIn Customer Service Problem solving and Troubleshooting, 2022
  • LinkedIn Serving Customers Through- Text and Calls, 2022
  • Digital Witch, IT Professional support, 2022

Voluteer

Flytime Fest Africa, 2021- 2022

Reference

Available on Request

Timeline

Front Office/Operations Assistant

Lakowelakes, Golf And Country Estate
02.2022 - 06.2023

Customer Service/Sales Associate

Mixta Africa
12.2020 - 01.2022

Bachelor of Arts - English Language And Literature

Abia State University

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Chinyere (Pearl) Ejikeme