Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chinyere Uguru

Nieson Street,ON

Summary

Dedicated professional with excellent communication and planning abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

3
3
years of professional experience

Work History

Reporting Analyst

EdCommodate Inc.
10.2023 - Current
  • Worked with other case managers to coordinate team development activities and trainings.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred families to shelters, legal resources and educational programs.
  • Resolved problems, improved operations and provided exceptional service.
  • Facilitated service planning meetings with other community agencies involved, family and program workers to provide best possible program and individualized service.
  • Maintained strict confidentiality of client information.
  • Prepared and led support groups for clients suffering from severe mental illness and substance abuse.
  • Developed open rapport with clients, encouraging sharing of questions and concerns.
  • Supporting individuals with mental health issues, liaising between participants, families and program executives about needs.
  • Advocating for clients, outlining cases and needs to program executives.
  • Providing self-esteem and anger management group therapy.
  • Educating clients on potentially beneficial wellness services.
  • Collaborating with other departments to identify areas in need of improvement and implement solutions.
  • Educating in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Identifying care needs of individual clients and coordinated responses based on personal needs.
  • Increased referral rates by providing excellent service and building meaningful relationships with clients and other service providers.
  • In addiction to adults, managed caseload of children in shelter system to provide comprehensive, community-based care.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Addressed delays in discharge, postponed discharge equipment unavailability.
  • Managing support services and fostered communication among social workers, therapists, clients.
  • Consulting with clinicians to devise and manage ongoing care plans for at-risk clients.
  • Providing crisis intervention and risk assessments.
  • Participating as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
  • Complying with applicable program research and evaluation procedures.
  • Assisting with outreach and engagement services to engage clients and maintain working relationships.
  • Analyzing electronic intake documents for assessors
  • Summarizing documents e.g., IEP report cards, doctor's notes and teacher's comments concerning a clients mental health.


Residential Worker

Women's Crisis Services Of Waterloo Region
02.2021 - Current
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Conversed with individuals in crisis which called crisis line or chatted via tawk for assistance.
  • Counseled and helped to stabilize consumers in crisis situations.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Uses skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Provides emergency response in crisis situations to diffuse tensions and prevent violence.
  • Document risk to each client and context of concerns.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients.
  • make appropriate referral to community services based on client's needs.
  • Taking continuing education courses provided by employer to stay in compliance with updated laws and procedures.

Research Intern

Family And Children Services Of Waterloo Region
06.2023 - 12.2023


  • Practiced data collection for research.
  • Reviewed compliance and privacy-related issues.
  • Validated clients Disability status (physical, mental and learning).
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Obtained accurate data for number of individuals served in a certain population.
  • Reviewed quality is serves rendered to marginalized population (Blacks, Indigenous, Inuit, First Nation etc.)
  • Conferred with clients and other involved parties to gather and track case information.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Managed remote data collection of specialized subject populations.
  • Acquired knowledge of lab equipment and procedures while working as a research lab assistant.
  • Established knowledge-sharing culture through focused communications.
  • Conducted document evaluation and entered information into company database.

Education

Bachelor of Arts - Psychology

D'Youville University
Buffalo New York
12.2023

Associate of Science - General Science (Mental Health)

Midland College
Midland, Texas
12.2018

Bachelor of Science - Laboratory Technology

Federal University of Technology
Owerri, Nigeria
05.2003

Skills

  • Risk Assessment
  • Attention to details
  • Problem-solving
  • Strong oral and written communication
  • Critical thinking
  • Active listening
  • Cultural competence
  • Patience
  • Data Analysis
  • Conflict Management
  • Process Implementation
  • Risk Identification
  • Document Review

Languages

Igbo
Native or Bilingual
English
Native or Bilingual

Timeline

Reporting Analyst

EdCommodate Inc.
10.2023 - Current

Research Intern

Family And Children Services Of Waterloo Region
06.2023 - 12.2023

Residential Worker

Women's Crisis Services Of Waterloo Region
02.2021 - Current

Bachelor of Arts - Psychology

D'Youville University

Associate of Science - General Science (Mental Health)

Midland College

Bachelor of Science - Laboratory Technology

Federal University of Technology

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Chinyere Uguru