CHINYERE MBAH

• Investigated and resolved issues affecting hospital operations and patient care.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Monitored patient reactions after administering medications and IV therapies.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Educated family members and caregivers on patient care instructions.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

• Accurately utilize critical thinking and the nursing process during clinical rotation while applying patient teaching principles across the lifespan.
• Assists the Registered Practical Nurse and/or Registered Nurse with resident/client admittances, transfers, and departures/deaths, including familiarization with staff, residents, surroundings, and personal care. Prepares a listing of personal clothing and other belongings upon arrival.
• Works collaboratively with resident and family/chosen family to create strategies for care delivery, etc.
• Observe and report on the resident/client's emotional and physical condition.

• Records observations and personal care provided to residents/clients on Point Click Care and/or other assigned documentation tools.
• Promotes the emotional well-being of residents/clients through discussion, comforting, etc. Monitors resident/client safety in accordance with the plan of care; implements precautionary measures as ordered by the health care provider.
• Report incidents to the Team Lead/RN/RPN/Nurse Manager, such as disruptive behavior, fire hazards, and security problems.
• Participates in organizing and implementing social and recreational programs for residents/clients.
• Participates in organizing regular and special events for residents/clients, such as birthday parties, picnics, and shopping trips.

• Provides appropriate support to ensure good health and safety of patients.
• Assisting individuals in occupational, recreational, vocational and therapeutic programs.
• Implements and documents all assigned tasks which includes skill development, behavior management, behavior support plans, emergencies, habilitation plans and reinforcement schedules.
• Performs crisis intervention and assisting medication administration using agency-trained protocols.
• Manages and supervises the activities and functions of all individuals in a safe, clean and healthy environment.

• Overseeing billing and bookkeeping.
• Ordering office and medical supplies.
• Explaining medical procedures to patients.
• Filing medical paperwork and updating patient charts.
• Greeting patients and answering telephones, booking and canceling appointments.
• Screens and directs patient calls, contacts patients regarding prescriptions and testing results.
• Prepares patient for exam by documenting vital signs and administers vaccines.
• Liaising with laboratories and insurance companies and arranging hospital visits and admissions.
• Performs diagnostic tests such as EKG, Pulmonary Function as directed and under the supervision of the physician.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Received, recorded and filed medical payments by check, cash and credit card.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared and administered medications to alleviate patient symptoms.
• Improved timely payment of bills by developing flexible payment plans for patients.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Oriented and trained new staff on proper procedures and policies.
• Maintained detailed records of test results by entering data and patient information into computer.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Regularly exceeded daily sales and product add-on quotas.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Responded to customer requests for products, services and company information.

• Maintained accurate records of patient care, condition, progress and concerns.
• Developed rapport with patients to create safe and trusting environment for care.
• Completed entries in logbooks, journals and care plans to document accurately report patient progress.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Developed rapport to create safe and trusting environment for care.

• Federal Airport Authority Clinic of Nigeria, Abuja.
• Quickly responded to and resolved all customer service issues in timely manner.
• Created worksheets and logged samples correctly into computerized tracking system.
• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained expense log.
• Collected and processed patient specimens for testing in adherence with laboratory protocols.
• Performed patient registrations to ensure accurate patient identification for testing and billing purposes.
• Performs pre-analytical processes including registration, labeling, verification, receipt and shipment.
• Performed clerical functions including but not limited to telephone communication and report generation.
• Provided outstanding customer service by demonstrating effective and appropriate communication and interpersonal skills.