Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Chinyere Joyce Nnorukah

St. Johns,NL

Summary

Self Motivated,Results-driven professional with over 10 years experience in the Financial Service Industry and proven track record in overseeing and optimizing business operations. Adept at leading cross-functional teams and driving initiatives that align with organizational goals. Known for collaborative teamwork and adaptability to changing needs, utilizing strategic planning and problem-solving skills to achieve impactful results.Expertise in relationship management, project delivery, and leveraging data analytics to achieve customer success. Passionate about driving continuous improvement and fostering long-term customer relationships. Skilled at aligning customer needs with business goals to maximize engagement and loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Management Officer Commercial

Wema Bank Plc
03.2023 - Current
  • Ensure significant increase in market share within own region
  • Contribute to performance of the unit through Liability generation and quality risk asset creation.
  • Risk Asset appraisal, disbursement and monitoring
  • Ensure effective relationship management and building with new and existing customers
  • Optimally exploit new and existing opportunities in the market
  • Drive the reactivation and ensure zero tolerance for inactive/dormant accounts.
  • Plan and implement marketing strategies to boost profit.
  • Supervise and coordinate the activities of Team members

Relationship Officer

United Bank for Africa Plc (UBA)
08.2014 - 08.2022
  • Accomplishes departmental objectives by directing and managing staff, Planning and evaluating department activities.
  • Conducts credit analysis in line with the bank’s risk acceptance criteria and credit Policy.
  • Performed cashflow projections in structuring loans for customers.
  • Performing credit analysis using basic financial modelling principles and advising about its viability to my superiors.
  • Ensures the creation of contingent liabilities (Bonds and Guarantee) for the Business Office
  • Loan Monitoring and recovery.
  • Monitoring of Sales Target
  • Strengthen client relationships through research and analysis of portfolios from account activities and in-person meetings; develop optimal customized offers.
  • Analyzed personal and financial data to deepen current profitable client relationships while providing financial advice and counselling to all bank customers.
  • Mobilized over 7 billion Naira, booked a total of 500M Naira loans and made a profit of over 250M Naira for the Business office.
  • Stakeholder engagements to identify and resolve challenges
  • Ensure UBA Brand projection and visibility amongst new and existing customers
  • Markets and sell the Banks’ products and win new customers to the bank.

Education

B.Sc - Computer Science

University of Nigeria Nsukka
Nsukka, Enugu State
11.2010

Skills

  • Risk management assessment
  • Organizational strategy development
  • Innovative thinking
  • Team collaboration
  • Data-driven problem-solving
  • Excellent communication
  • Analytical reasoning
  • Client Relationship Management
  • Customer Success Management
  • Time and Resource Management
  • Proficient in data analytics
  • Customer KPIs & Satisfaction Management

Certification

  • Associate, Chartered Institute of Bankers of Nigeria
  • Financial Modelling and Valuation using Microsoft Excel by Udemy
  • Introduction to Data Analytics by Coursera
  • Sales and CRM Overview by Coursera

LNGG

English
Native or Bilingual

Timeline

Relationship Management Officer Commercial

Wema Bank Plc
03.2023 - Current

Relationship Officer

United Bank for Africa Plc (UBA)
08.2014 - 08.2022

B.Sc - Computer Science

University of Nigeria Nsukka

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Chinyere Joyce Nnorukah