Chinyere Ezeudogu
Winnipeg,Manitoba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ohaco Nigeria Limited
01.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Customer Service Representative
01.2021 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
University of Manitoba
Winnipeg, MB09.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Friendliness
- Strict Adherence to Rules
- Positive Confrontation
- Sales and Marketing
- Payment Processing
Languages
English
Professional Working
Affiliations
- Until my abilities are Surpassed, I wont stop.
Timeline
Customer Service Representative
Ohaco Nigeria Limited
01.2022 - 07.2023
Customer Service Representative
01.2021 - 01.2022
High School Diploma -
University of Manitoba