Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Chinyere Ezeudogu

Winnipeg,Manitoba

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ohaco Nigeria Limited
01.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded proactively and positively to rapid change.

Customer Service Representative

01.2021 - 01.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

High School Diploma -

University of Manitoba
Winnipeg, MB
09.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Friendliness
  • Strict Adherence to Rules
  • Positive Confrontation
  • Sales and Marketing
  • Payment Processing

Languages

English
Professional Working

Affiliations

  • Until my abilities are Surpassed, I wont stop.

Timeline

Customer Service Representative

Ohaco Nigeria Limited
01.2022 - 07.2023

Customer Service Representative

01.2021 - 01.2022

High School Diploma -

University of Manitoba

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Chinyere Ezeudogu