CHINYELU UGWU
Edmonton,AB
Summary
A Customer Service Specialist who is dedicated to providing excellent service, capable of multitasking and prioritizing in a fast-paced environment. Known for successfully handling escalated customer support issues. As a communicative professional, I am highly motivated to maintain customer satisfaction and contribute to the success of the organization. I have a track record of effectively handling a high volume of inbound calls and maintaining positive relationships with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Cashier
Earl Haig Family Fun Park
07.2024 - 09.2024
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Maintained confidentiality when managing sensitive information related to guest stays or billing details, adhering strictly to data privacy guidelines.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Associate
CLEO
07.2023 - 09.2023
- Engaged customers in friendly, professional dialogue to determine needs
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets
- Developed trusting relationships with customers by making personal connections
- Answered product questions with up-to-date knowledge of sales and promotions
- Assessed customer needs to provide assistance and information on product features
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Customer Service
RBS Consult
10.2020 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
Global Hospitality Management Certificate - Business
Conestoga College
Waterloo, ON08.2024
Global Business Management Certificate - Business
Conestoga College
Brantford, ON08.2023
Skills
- Customer Service
- Technologically Savvy
- Data Entry
- Cash Handling
- Adaptive Team Player
- Decision-making capabilities
- Maintaining confidentiality
- Reliability and punctuality
Certification
First Aid/CPR Training and Certification, Canadian Red Cross, 10/01/23
References
Available upon request.
Languages
Timeline
Front Desk/Cashier
Earl Haig Family Fun Park
07.2024 - 09.2024
Customer Service Associate
CLEO
07.2023 - 09.2023
Customer Service
RBS Consult
10.2020 - 05.2021
First Aid/CPR Training and Certification, Canadian Red Cross, 10/01/23
Global Hospitality Management Certificate - Business
Conestoga College
Global Business Management Certificate - Business
Conestoga College
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