Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Chinwuba Ogbonna

Brampton,ON

Summary

Hard-working and passionate individual with years of experience in Customer service, committed in resolving customer complaints and problem solving with speed while maintaining composure. Excellent ability to adapt, learn fast, build relationships and efficiently work in a team and individually whether supervised or unsupervised.

Status in Canada: Permanent Resident

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Sheraton Hotels
04.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Receptionist/Cashier

Sheraton Hotels
01.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Science - Microbiology

University of Abuja
Nigeria
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Empathy
  • Excellent Communication skills

Languages

English
Full Professional

Timeline

Customer Service Representative

Sheraton Hotels
04.2023 - 05.2024

Receptionist/Cashier

Sheraton Hotels
01.2022 - 04.2023

Bachelor of Science - Microbiology

University of Abuja

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Chinwuba Ogbonna